Senior IT Systems Administrator

Board Of Industrial Insurance Appeals

The Board of Industrial Insurance Appeals (BIIA) is offering a challenging and rewarding opportunity for the right individual to make a difference through serving the state of Washington. Our employees are our most valuable resource: diverse, energetic, innovative thinkers who care equally about producing quality work and serving the public. We are committed to preserving our culture of diversity and inclusion and to providing a work environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. The BIIA's mission is to serve the public by resolving appeals in a consistent, impartial, timely, and efficient manner. The BIIA rules on approximately 14,000 annual appeals related to orders, decisions, and awards of the Department of Labor and Industries. The BIIA plays a significant role in the state's multi-billion dollar industrial insurance economic sector. Key stakeholders include the Office of the Attorney General, the Department of Labor and Industries, and business and labor groups representing over 179,000 employers and over 3,000,000 workers. The agency's jurisdiction includes disputes involving workers' compensation, premium assessment, industrial safety and health, and crime victims' compensation, among others. The agency is also the final authority on all proposed structured settlements. The Board is a full-time, quasi-judicial, three-member board appointed by the Governor and confirmed by the Senate. The agency has approximately 140 employees and a biennial budget of approximately $56 million. Headquartered in Olympia, the BIIA also has staffed offices in Lakewood, Renton, Richland, Spokane, Vancouver, and Yakima. The BIIA is a great place to work! We offer flexibility and mobility in the workplace to enhance work/life balance, to improve wellness, and to support a productive work environment, increased job satisfaction and engagement. Great Benefits! This position includes medical, dental, life insurance, long-term disability, retirement, deferred compensation, flexible spending account, dependent care assistance, paid time off (sick leave, vacation leave, personal holiday, personal leave day), 11 paid holidays, and an Employee Assistance Program. Tuition Reimbursement is available for eligible employees subject to guidelines and funding.

Duties

About the Position Reporting to the Chief Information Officer (CIO), this position oversees the administration, maintenance, and security of the agency's computer network, server, and desktop infrastructure. The position is responsible for installing, upgrading, and maintaining business applications, network connectivity, and server/desktop computing resources. Duties include, but are not limited to:

• Direct and participate in the agency's IT activities in the areas of network administration, server/desktop administration, and cybersecurity. Lead design, implementation, management, and optimization of the BIIA server infrastructure and enterprise network environment.
• Lead IT projects from initiation to delivery, ensuring alignment with business objectives, delivery within scope and schedule.
• Serve as the highest escalation point for complex and high-impact IT problems. Lead troubleshooting, root cause analysis, and resolution of critical system issues, outages, and performance problems.
• Manage and maintain the Microsoft Entra ID environment to support Single Sign-On for cloud and web-based applications, including configuration of enterprise applications, SAML/OIDC federation, user provisioning, and access policies.
• Provide hands-on support to the Help Desk team on support issues. Prioritize tickets and resolve escalated issues, ensuring the timely resolution of end-user requests.
• Oversee vendor relations, administer all software and hardware maintenance contracts, and analyze requests for new technology acquisitions to align with organizational IT strategy.
• Implement, document, maintain, and test the IT Disaster Recovery Plan.
• Supervise and collaborate with the agency's Security Officer. Assist with assessing security needs, drafting security policies and standards, testing security standards and system changes, analyzing and designing security access. Interface with management and direct the implementation of changes upon management approval.
• Supervise, direct, and mentor two Information Technology professionals. Coordinate and assign work, develop training plans, and conduct performance reviews.
• As a member of the agency's Extended Management Team, participate in strategic planning activities.

Qualifications

The Ideal Candidate For this critical role, the BIIA seeks a dynamic leader who is deeply committed to the success of the agency and has a general understanding of the nature and importance of the BIIA's work. The ideal candidate will maintain and champion a work environment that fosters respect, trust, integrity, diversity, equity, inclusion, professionalism, accountability, and continuous improvement. The ideal candidate will model the agency's core and leadership competencies. Minimum Qualifications An associate's degree (or higher) in Computer Science or a related field. (Two years of relevant IT experience will substitute for the degree.) Four (4) years of experience in the following: Installing, configuring, maintaining, and optimizing physical and virtual Windows servers. Configuring and maintaining specialized function servers such as file, print, DNS/DHCP, and application. Monitoring and provisioning server resources to provide optimal performance. Three (3) years of experience in the following: Configuring network hardware and software, including servers, Storage Area Networks (SANs), and switches. Administering Microsoft Active Directory, Entra ID. Managing enterprise backup software and/or solutions. LAN/WAN Administration. A bachelor's degree or higher in Computer Science, Computer Engineering, or a related field. At least two years of supervisory experience. Six (6) years of experience in the following: Installing, configuring, maintaining, and optimizing physical and virtual Windows servers. Configuring and maintaining specialized function servers such as file, print, DNS/DHCP, and application. Monitoring and provisioning server resources to provide optimal performance. Four (4) years of experience in the following: Configuring network hardware and software, including servers, Storage Area Networks (SANs), and switches. Administering Microsoft Active Directory, Entra ID. Managing enterprise backup software and/or solutions. LAN/WAN Administration. BIIA Core Competencies Accountability: Takes responsibility for own actions and can be relied upon to achieve excellent results with little oversight. Adaptability to Changing Needs/Flexibility: Embraces changing business needs and adapts approach, goals, and methods to achieve success. Customer Focus: Builds and maintains internal and external customer satisfaction with the services offered by the organization. Diversity and Inclusion: Recognizes the value of cultural, ethnic, gender and other individual differences. Understands differences in and responds appropriately to others. Effective Respectful Communications: In a respectful manner, conveys clear messages that are effective in communicating information and ideas with others. Ethics and Integrity: Earns trust, respect, and confidence of coworkers and customers through honesty, candor, and professionalism in all interactions. Relationship Building: Builds constructive working relationships characterized by a high level of teamwork, cooperation and mutual regard. Safety Focus: Adheres to all workplace safety laws, regulations, standards and practices. Leadership Competencies Leadership, Performance and Accountability: Serves as an effective leader consistent with the agency's mission and values. People Management: Effectively manages human resources in a consistent and equitable manner. Decision Making: Uses knowledge and understanding of the organization to make sound and logical decisions and takes actions that contribute effectively to organizational goals. Knowledge and Learning: Develops and maintains a knowledge base, including a deep understanding of agency programs, authorities and resources and a commitment to learning. Strategic Thinking: Develops innovative ideas that provide solutions to all types of workplace challenges. Conflict Management: Effectively works with others to understand interests and actively strive to achieve agreements or resolve differences in a timely manner. Statewide Equity Competencies The ability to take action to learn and grow: Takes responsibility for knowing their own strengths and weaknesses and uses their learning to make government programs and processes more efficient and effective to serve all in Washington. The ability to take action to meet the needs of others: Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Supplemental Information

Notes: The posted salary includes a 2% general wage increase effective July 1, 2026, and a 5% supervisor premium. Washington State residency is required upon hire. The official duty station is the Olympia Office. The successful candidate may work remotely; however, in-person work in the Olympia office may be required 1-2 days per week. Travel is required on occasion to the eight BIIA facilities around the state, and to attend training and meetings. Extended hours and/or work on weekends/holidays may be required if the need arises. This position is included in the bargaining unit represented by the Washington Federation of State Employees. Application Process: Interested candidates must apply on-line and attach the following: A cover letter specifying how you meet the qualifications listed above (no more than two pages). A current resume. A list of at least three professional references. Please attach the required documents in the "provide attachment" section of the online application (we won't have access to the references on your online application). Only applicants who meet the required qualifications and submit all of the required documents by the closing date will be considered. Questions? If you have any questions about the position or application process, please contact Christy Sterling, Human Resources Manager, at View phone number on click.appcast.io, ext.