CX Customer Success Manager - West

What you’ll do: As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering CX solution area expertise to customer executives and their line of business while accelerating near‑term value delivery via the rapid adoption and consumption of solutions. Build deep executive relationships and earn trusted advisor status with customers Identify new opportunities for customers to leverage new or expanded SAP solutions Mitigate churn and manage renewals of SAP solutions/services Identify sales leads and support sales in expansion and upselling efforts Manage through crisis and de‑escalate customer situations Drive renewals, expansions, and up‑sells of subscription or perpetual license‑based solutions What you bring: Strong executive presence and relationship building skills Deep knowledge of business models, strategies, and line of business processes Proven ability to handle difficult customer situations and discuss complex issues with customer executives Experience with cloud software solutions and delivery models Expert‑level buying center/lines of business domain expertise Ability to apply risk‑mitigation strategies to customer situations Knowledge of SAP solutions portfolio and the business processes they enable, including commerce, sales, service and marketing Some technical understanding for assigned solution area to address technical issues with customers Bachelor’s degree or equivalent required Experience in business software Knowledge of SaaS and IaaS processes Strong program/project management and governance skills Relationship‑driven mindset with excellent verbal and non‑verbal communication skills Experience driving renewals, expansions, and up‑sells of subscription or perpetual license‑based solutions Meet your team: You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery. Compensation: Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 78,000–180,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc., as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference the SAP North America Benefits for a summary of SAP benefits and eligibility requirements. Equal Employment Opportunity: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability. #J-18808-Ljbffr