Banking Center Manager

Job TitleThis position is responsible for generating, maintaining, and servicing profitable business and retail customer relationships while maintaining a productive banking center staff and assuring proper daily branch operations are being performed.Main Duties Of The JobGeneral:Accountable for proactively managing and growing banking center by use of entrepreneurial business management skills to ensure financial objectives are metPromote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc. Responsible for coordinating and developing procedures to maximize opportunities to cross-sell to customers from other lines of business.Responsible for generating, maintaining and servicing profitable business and retail customer relationshipsResponsible for maximizing banking center profitability by monitoring income and expenses for banking centerStaff management including but not limited to recruitment, coaching/development, disciplinary, performance evaluations, vacation and time sheet approvalsEnsure regulatory compliance standards are metPlan, organize, direct and control banking center activities/operations: quality control, exceptions, security equipment testing, and auditsEnsure adherence to Home Bank's policies and procedures by all staffCustomer service requests including, but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, Debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as neededResponsible for ensuring all customer issues are resolved in a timely mannerCoordinate sales strategies with the Retail Group LeadCommunicate important and appropriate information to staff members on a timely basisDemonstrate an understanding of the banking center's overall performanceDiagnose and develop an action plan to solve for branch inefficienciesProvide and maintain a professional, business-like atmosphere within the banking centerAccountable for maximizing customer satisfaction and ensuring quality service standards are consistently delivered by staffAdhere to all meeting routines set forth by and Retail Group LeadWork expected Banking Center hours of operation, including Saturday bankingPerforms other duties as required or assigned by leadershipStaff Development:Establish an environment in which all branch employees work as a team to meet or exceed branch goalsCoach staff members on effective sales and service techniques by coaching to behaviors that identify financial needs and promote the continued development of employeesEnsure all branch employees follow policy and procedures and operate within the guidelines of Home BankDevelop employees by providing personal development plans and action plans, as necessaryEnsure all branch employees complete annually required compliance courses in a timely mannerComplete and deliver performance evaluations as required by Home BankInclude leadership team in managing responsibilities if applicableWhat You Will Need To Succeed:Five years of banking experience, with an extensive background in financial institution operating policies and procedures, banking regulationsA minimum of two years of lending authorityBachelor's degree in business related field preferredExcellent leadership and team building skillsExcellent analytical and problem-solving skills, including ability to diagnose, resolve or escalate a critical situationReceive and maintain NMLS certificationHome Bank is an equal opportunity employer. Good credit is a must. Credit report is required for employment.