Automotive Product Specialist
Volvo Cars
Automotive Product Specialist
Haley Toyota of Richmond is seeking an Automotive Product Specialist. An Automotive Product Specialist is a professional in the auto industry that serves as a resource for a dealership's prospective customers. The role requires a wide range of skills and abilities, including an in-depth knowledge of a dealership's inventory, dedication to customer service and well-developed listening skills.
Product Specialist Training Will Include:
- Utilization of Customer Retention Management system (CRM)
- Step by step guidance on customer interaction
- Daily tasks
- Product training
- Business Development Center (BDC)
- Online Manufacturer Training
- Knowledge on other departments within the dealership. (Service/Parts/Body Shop)
- Understanding of paperwork
- Importance of Customer Satisfaction Index (CSI)
- Conflict resolution
- Inner workings of the automobile business
- Delivery process
- Customer follow up process, appointments
- Finance and Insurance (F&I) products
- Visit other dealerships
Non-negotiable requirements and standards
Individual standards
The Product Specialist must:
Be a college graduate with a bachelor's degree (may be eligible in last two semesters)
Possess the character and appearance standards of your specific dealership
Maintain a positive, wholesome attitude towards life and the sales profession
Engage in some kind of self-improvement program regularly
Get along well with other employees of the dealership
Work organization standards
The Product Specialist must:
Know how to set objectives or quotas and how to figure a method or program of action to reach those goals
Come to work each day with a plan of work for the day
Have a positive owner-follow-up system
Ability to be openly communicate with management
Knowledge standards
The Product Specialist must:
Learn why people buy and how to meet the needs of various types of customers
Know the company sales and credit policies
Have a thorough product knowledge of your own products and a general knowledge of competitive products
Follow a sales plan with every customer
Volvo CarsVacancy posted 10 hours ago
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