Guest Service Representative

Job Description

Job Description

About the Role:
Comfort Inn in Camp Verde, Arizona, is looking for a friendly and motivated Guest Service Representative to join our team! This is a great opportunity to be the face of our hotel, creating memorable experiences for every guest who walks through our doors. If you love working with people and thrive in a fast-paced hospitality environment, professionally managed by Integrity Lodging, we want to hear from you!

About Us:
Comfort Inn Camp Verde is a proud member of the Choice Hotels family, conveniently located in the heart of Arizona's Verde Valley near beautiful attractions like Montezuma Castle and the Verde River. Guests love us for our comfortable accommodations, warm service, and unbeatable location. Our team enjoys a supportive work environment where hospitality isn’t just a job — it’s a passion.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and professional check-in experience
• Process reservations, check-ins, and check-outs accurately using hotel management software
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process payments, issue room keys, and maintain accurate guest account records
• Communicate with housekeeping and maintenance teams to ensure guest satisfaction
• Provide local area information and recommendations to enhance the guest experience
• Maintain a clean, organized, and welcoming front desk environment

Requirements:

• Previous customer service or front desk experience preferred, hospitality experience a plus
• Strong communication and interpersonal skills with a guest-first attitude
• Ability to multitask and remain calm in a fast-paced environment
• Basic computer proficiency; hotel property management system (PMS) experience is a bonus
• Availability to work flexible shifts including evenings, weekends, and holidays
• Reliable, punctual, and professional in appearance and demeanor
• High school diploma or equivalent required