Regional Manager at PLK Communities

Description

At PLK Communities, we are continuing to grow, and we’re looking for an experienced, industry-savvy Regional Manager who is ready to help lead our communities into their next stage of success. This is an exciting opportunity for a multifamily professional with strong leadership skills, a solid understanding of property operations, and the ability to drive financial performance, develop teams, and deliver an exceptional resident experience.

The Regional Manager will oversee the day-to-day administrative, financial, maintenance, and leasing operations of multiple communities within their portfolio. This individual will play a key role in supporting our continued growth by strengthening operational performance, developing on-site teams, identifying opportunities for improvement, and ensuring each community operates efficiently and profitably.

The ideal candidate brings proven multifamily industry experience, strong business acumen, a proactive leadership approach, and the ability to balance strategic oversight with hands-on support. We are looking for someone who can build strong relationships, inspire teams, and help position our communities for long-term success.

Personnel:

• Train, direct, develop, and supervise on-site personnel to promote strong performance and professional growth.
• Ensure consistent implementation and enforcement of company policies and procedures.
• Oversee the hiring, onboarding, and retention of qualified property personnel.
• Ensure compliance with applicable Federal and State Fair Housing and Civil Rights laws in all employment-related matters.
• Conduct annual performance reviews and provide ongoing coaching, feedback, and development opportunities.
• Ensure all employees complete required Grace Hill training within established deadlines.
• Build a positive, accountable team culture that encourages collaboration, employee engagement, and operational excellence.

Administrative:

• Establish and monitor monthly financial, occupancy, and business goals for each community.
• Ensure properties are professionally operated, offices open on schedule, and office environments remain clean, organized, and welcoming.
• Ensure lease files are complete, accurate, and maintained in accordance with company standards and applicable regulations.
• Communicate company policies, procedures, expectations, and operational updates clearly and consistently to all personnel.
• Exercise sound business judgment and make informed decisions that support community performance and company objectives.
• Ensure all operations comply with company policies and applicable laws, including Fair Housing, the Americans with Disabilities Act (ADA), and the Fair Credit Reporting Act (FCRA).
• Evaluate property performance, identify operational challenges, and implement solutions that improve efficiency and support portfolio growth.
• Partner with leadership to support new initiatives, operational improvements, and the successful integration of new communities into the portfolio.

Financial:

• Oversee rent collection, accurate posting of payments, and adherence to established collection procedures.
• Analyze rental rates and market conditions and recommend rental increases when appropriate.
• Develop and review annual operating budgets, identifying opportunities for improvements, capital projects, and increased financial performance.
• Monitor property budgets, track variances, and provide timely explanations and recommendations for corrective action.
• Review, approve, and submit invoices to the corporate office for payment in accordance with company procedures.
• Monitor key performance indicators, including revenue, expenses, occupancy, and overall property profitability.
• Identify opportunities to increase revenue, control expenses, improve operational efficiency, and maximize the financial performance of each community.

Maintenance:

• Ensure service requests are completed promptly, professionally, and to resident satisfaction.
• Conduct weekly property walks to evaluate physical conditions, identify potential concerns, and maintain community standards.
• Follow up daily on major maintenance projects to monitor progress, quality, and timely completion.
• Respond promptly to emergency situations and ensure appropriate communication and follow-up.
• Partner with maintenance leadership to prioritize capital improvements, preventive maintenance, and projects that protect property assets and enhance curb appeal.

Resident Relations:

• Address escalated resident concerns and provide guidance to on-site teams in resolving resident issues effectively.
• Promote a positive, service-oriented culture and coach on-site personnel on resident communication and customer service expectations.
• Monitor recurring resident concerns and identify opportunities to improve satisfaction, retention, and the overall resident experience.
• Ensure resident interactions are handled professionally, consistently, and in accordance with company policies and applicable regulations.

Marketing/Leasing:

• Ensure on-site teams regularly shop competing communities and maintain current knowledge of rental rates, leasing incentives, lease terms, amenities, policies, and property conditions.
• Ensure vacant units are inspected, properly maintained, and ready for occupancy within established timelines.
• Recommend and implement leasing strategies and promotional programs to address occupancy challenges and strengthen leasing performance.
• Inspect property curb appeal weekly and ensure communities maintain a competitive, market-ready appearance.
• Analyze leasing activity and performance weekly, identify trends, and implement strategies to improve conversion rates and occupancy.
• Maintain a strong understanding of multifamily industry trends, local market conditions, competitor activity, and emerging opportunities through industry publications and professional organizations.
• Ensure market surveys are completed quarterly and use findings to guide pricing, marketing, and leasing strategies.
• Collaborate with on-site teams to develop proactive strategies that support occupancy growth, resident retention, and revenue performance.
• Evaluate market opportunities and recommend initiatives that strengthen each community's competitive position.

Employee Relations:

• Lead with a respectful, collaborative approach by setting clear expectations, explaining the reasoning behind decisions, and encouraging accountability.
• Recognize and celebrate employee achievements and contributions.
• Address performance concerns privately, professionally, and constructively, with an emphasis on coaching and improvement.
• Communicate concerns directly with the appropriate employee and maintain confidentiality whenever possible.
• Monitor employee performance, attendance, and productivity while providing consistent feedback and support.
• Foster a culture of teamwork, open communication, professional development, and shared success.
• Identify opportunities to develop future leaders and strengthen the overall talent and performance of the portfolio.

General:

• Maintain a strong working knowledge of on-site property management, assistant management, and leasing operations, and provide hands-on support when needed.
• In the absence of a Property Manager, step in to support daily on-site operations while continuing to oversee the broader portfolio.
• Provide leadership and operational guidance to ensure consistency, accountability, and adherence to company standards across all assigned communities.
• Support company growth initiatives by helping teams adapt to evolving processes, business needs, and operational expectations.
• Perform other reasonable duties and responsibilities consistent with company objectives and business needs.

Position Expectations:

The purpose of this job description is to communicate the primary responsibilities and duties associated with the District Manager position. While this description is intended to provide a comprehensive overview, it may not include every responsibility or task associated with the role.

Every team member is expected to perform reasonable additional tasks or requests that support company objectives and business needs.

At PLK Communities, we believe in a TEAM APPROACH and recognize that our continued success depends on collaboration, accountability, strong leadership, and a shared commitment to excellence.

It is imperative that you review these duties, skills, and physical requirements carefully. By signing the Job Description Acknowledgement, you verify that you understand the responsibilities of the position and can perform the essential duties and meet the applicable requirements of the role.