ADMINISTRATOR L1(CONTRACT)

Job Description Provide L2 support for enterprise and mid-market client networks Troubleshoot and resolve incidents (P1–P4) within SLAs Perform deep-dive troubleshooting on routing, switching, VPN, and WAN issues Support 24x7 operations Technology Focus Cisco (Primary): Routing & Switching, VLANs, STP, OSPF, BGP, EIGRP, ACLs, NAT, QoS Juniper (Secondary): Junos OS, SRX firewalls, EX/QFX switching, OSPF/BGP VeloCloud SD-WAN (Tertiary): Edge provisioning, monitoring, overlay/underlay troubleshooting Incident & Change Management Manage incidents through resolution (ServiceNow preferred) Participate in Major Incident bridge calls Execute standard changes and assist implementations Follow ITIL v4 practices Customer & Vendor Interaction Communicate with customers during outages Coordinate with vendors (Cisco TAC, Juniper JTAC, VeloCloud support) Provide timely status updates Documentation & Continuous Improvement Maintain diagrams, SOPs, and runbooks Contribute to Problem Management Recommend improvements for automation and monitoring Mandatory Skills: Network Data Admin. The expected compensation for this role ranges from $25,000 to $50,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. #J-18808-Ljbffr Wipro Technologies