Patient Services Representative

Patient Services Staff

The primary focus of the Patient Services staff is to provide exceptional patient care and promote practice success throughout each function of the position, ensuring all patient and exam information is correct for posting, verifying and maintaining accurate reporting, and delivering positive patient communication.

Location: Unity Eye Care, Grand Island, NE

What We Offer:

• Starting hourly wage will be determined based on experience
• 6.5 paid holidays per year
• Approximately 8 days of PTO within first year
• Full benefits portfolio to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Essential Responsibilities:

• Uphold the Unity standards through exceptional customer service
• Greet patients in a friendly, professional manner
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, verifying/correcting data from identified reports, and submitting End-of-Day packet to manager for verification
• Monitor patient flow throughout the office, properly communicating delays
• Respond to patient inquiries about billing, procedures, policies and available services
• Evaluate and support implementation of new technology and equipment
• Provide a safe and clean office environment
• Maintain compliance with the organization's confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)
• Monitor Unity processes to ensure compliance with the organization's policies and with the guidelines set by relevant regulatory agencies
• Demonstrate a commitment to Standards of Care
• Perform other duties and assume various responsibilities as determined by the Practice Manager and doctor(s)

Supplementary Responsibilities:

• Collect patient medical history and enter data into EHR
• Respond to patient inquiries regarding medical procedures and medication regimens

Education and/or Experience:

• High school graduate, or equivalent
• Above average knowledge in health science, math, and Microsoft Office (Word, Excel)
• Previous medical office experience and knowledge in medical coding/billing is preferred

Competencies:

• Proficient in EHR, including exceptional keyboarding skills
• Ability to accurately process insurance claims, and ensure proper reporting to Billing
• Excellent interpersonal, written, and verbal communication skills
• Detail oriented with strong organizational skills
• Ability to obtain knowledge and skills on the job or through educational courses
• A strong commitment to helping people
• Polite, professional, and courteous
• Ability to lead, motivate and promote a team environment
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
• Report for scheduled work shifts in a dependable and timely fashion pursuant to Unity attendance policy

Environment and Physical Demands:

• Constant walking and standing; frequent bending, stopping and reaching
• Strong sensory skills such as good eyesight, good hearing, and dexterity

Qualifications

Behaviors:

Preferred:

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.