Concierge at Luxury Senior Living Community

Job Description

Job Description

Description:

About The Seville

The Seville offers a fresh approach to Assisted Living and Memory Care in Orange County, thoughtfully designed for today’s seniors and the way they want to live.

With a clean, contemporary design and the feel of a boutique hotel, The Seville provides an upscale yet comfortable environment where residents can feel at home. Our community is centered around exceptional service, meaningful connections, and creating an engaging experience for every resident.

At The Seville, our team plays an important role in bringing the community to life. If you’re passionate about providing outstanding service and making a meaningful difference in the lives of seniors, we invite you to explore a career with us.

About the Location

Located in the heart of Orange County, The Seville offers a beautiful setting surrounded by shopping, dining, entertainment, and conveniences that make the area such a desirable place to live and work.

Designed specifically with Orange County seniors in mind, The Seville brings a modern approach to senior living to a vibrant Southern California community. Its convenient location, contemporary surroundings, and welcoming atmosphere create an exceptional environment for both residents and team members.

Position Summary  

As a Concierge, you have the opportunity to make people feel seen, welcomed, and cared for every day. Whether greeting a resident by name, helping a family member find their way, answering a question, or simply taking a moment to listen, the small things you do can make a meaningful difference in someone’s day. 

The Concierge helps create the feeling of home within our community. This role combines genuine hospitality, thoughtful service, and attention to detail to ensure residents, families, guests, and team members feel welcomed and supported. We are looking for someone who understands that exceptional service isn't just about completing a task—it's about how you make people feel. 

Essential Job Duties  

• Greet residents, families, guests, and visitors in a courteous and professional manner. 
• Answer and direct telephone calls and respond to general inquiries. 
• Provide information and assistance to residents and visitors as appropriate. 
• Assist with scheduling, transportation, appointments, messages, and other resident requests as assigned. 
• Maintain an organized, welcoming, and clean front desk and lobby area. 
• Monitor front desk activities, visitor access, and building security procedures as assigned. 
• Communicate safety concerns, maintenance issues, emergencies, or other concerns to the appropriate supervisor. 
• Assist with community events, activities, and administrative tasks as assigned. 
• Maintain confidentiality of resident and community information. 
• Complete required company, community, and state-specific training. 
• Follow company policies, community procedures, safety requirements, and applicable laws and regulations. 
• Perform other duties as assigned. 

Requirements:

Qualifications  

• High school diploma or GED equivalent preferred. 
• Previous customer service, hospitality, front desk, administrative, senior living, healthcare, or related experience preferred. 
• Strong communication, organization, and interpersonal skills. 
• Professional, friendly, and service-oriented demeanor. 
• Ability to handle multiple tasks and interact effectively with residents, families, visitors, and team members. 
• Basic computer and office equipment skills. 
• First Aid and CPR certification may be preferred or required based on community or applicable requirements. 

Physical Requirements / Working Conditions  

• Ability to sit, stand, walk, bend, reach, push, and pull as needed. 
• Ability to lift and carry up to 30 pounds as required to perform assigned duties. 
• Ability to use standard office equipment, including computers and telephone systems. 
• Maybe required to work weekends, holidays, evenings, or other shifts based on community needs. 

Equal Opportunity Employer  

The Seville is an equal employment opportunity employer. We do not discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws, and we prohibit harassment of applicants or employees based on any of these protected categories. We comply with all applicable federal, state, and local laws, including but not to limited, respecting consideration of unemployment status in making hiring decisions. Completing an application does not guarantee that you will be offered a position. We review all applications and strive to hire the candidates who are the most qualified to perform the essential functions of the position with or without reasonable accommodations.