Sales Operations Analyst I

Job Responsibilities:

• Perform standard and non-routine tasks to resolve customer issues.
• Review, analyze, and cleanse data for accuracy.
• Collaborate with internal and external stakeholders.
• Provide on-site support at service centers as needed.
• Manage exception reporting for flagged purchase orders.
• Resolve order processing issues from third-party processors.
• Create and process customer orders in SAP for quoted jobs/installs.
• Submit invoices through vendor portals, ensuring system compatibility.
• Support customer master data workflows as required.
• Ensure safe work practices and customer-focused service delivery.
• Demonstrate accountability, innovation, teamwork, and results-driven performance.

Skills:

• Billing
• Invoicing
• Issue Resolution
• Data Analysis
• ERP
• CRM
• SAP

Education/Experience:

• High school diploma plus 2 years’ experience, or bachelor’s degree with comparable capability.
• Strong analytical, problem-solving, organizational, and communication skills.
• Proficiency in Microsoft Office, ERP systems, CRM, and field service applications.