Field Service Representative

Job Description

Job Description

Field Service Representative

Heavy Equipment

Columbia Industries | Fully Remote / Field-Based | Domestic & International Travel

Solve challenging equipment problems. Put your trade skills to work. Be the person customers count on.

Columbia Industries is seeking a hands-on Field Service Representative with strong hydraulic, electrical, and mechanical troubleshooting skills. If you take pride in diagnosing the problem, making a quality repair, and getting equipment back into service, we want to hear from you.

This role combines independent field work with support from our Service, Engineering, Sales, and Production teams. You’ll represent Columbia Industries at customer locations, lead service assignments, and help customers operate and maintain their equipment confidently.

The position is based remotely and requires domestic and international travel. Support at our Mississippi plant may also be required on an as-needed basis when not traveling or assigned to a customer site.

What You’ll Do

• · Install, inspect, troubleshoot, maintain, and repair Columbia Industries equipment at customer sites.
• · Diagnose the root cause of equipment problems, determine corrective actions, and verify proper operation after repairs.
• · Manage field assignments involving different equipment conditions and service needs, exercising sound judgment when unexpected issues arise.
• · Prepare scopes of work and travel expense plans, including required parts, tools, and resources.
• · Provide timely technical support by phone, email, and in person.
• · Train customers on equipment operation, functionality, maintenance, and upkeep.
• · Coordinate with Engineering, Sales, and Production to resolve technical issues and communicate customer feedback.
• · Submit accurate service reports, project and product issue findings, customer experience reports, timesheets, and expense reports on time.
• · Follow documented procedures, identify hazards, and maintain safe working conditions.

The Technical Experience We’re Looking For

Hydraulics

• · Read hydraulic schematics and symbols to understand fluid flow, pressure, and component operation.
• · Troubleshoot pumps, valves, cylinders, motors, hoses, fittings, and accumulators.
• · Diagnose pressure loss, slow or erratic movement, overheating, and internal or external leaks.
• · Identify tube fittings, select proper replacements, and fabricate tube and crimped hose assemblies.
• · Prevent and repair leaks, apply contamination-control practices, and safely service and charge accumulators.

Electrical

• · Read electrical circuit diagrams and use multimeters to diagnose equipment faults.
• · Troubleshoot and repair wiring, connectors, and electrical components.
• · Apply basic electrical knowledge and follow safe diagnostic and repair procedures.

Mechanical and Diesel

• · Troubleshoot, maintain, and repair mechanical and diesel systems.
• · Interpret blueprints, technical instructions, and scopes of work.
• · Safely use and maintain hand tools and power tools.
• · Use dial calipers and micrometers to measure and evaluate components.

Welding and Equipment Operation

• · Apply welding skills, including 4G GMAW and 4G SMAW qualifications, as applicable.
• · Operate overhead cranes, forklifts, yard trucks, and other company equipment according to training and authorization requirements.

What Makes You a Strong Fit

You can work independently without losing sight of the team. You communicate clearly, keep customers informed, and know when to seek additional support. You take ownership of your work, welcome feedback, and help others succeed.

We’re looking for someone who:

• · Remains professional, courteous, and composed under pressure.
• · Explains technical information effectively and demonstrates presentation, persuasion, and negotiation skills.
• · Adapts to changing schedules, customer work scopes, and company procedures.
• · Learns quickly and continues developing welding, hydraulic, electrical, and inspection skills.
• · Follows supervisor direction, maintains dependable attendance, and completes work safely, ethically, and thoroughly.

Experience and Qualifications

• · Five years of shop experience preferred; relevant backgrounds include heavy equipment repair, industrial maintenance, diesel service, and field service.
• · High school diploma or GED and/or five years of mechanical and electrical systems experience preferred.
• · A two-year technical degree in Industrial Maintenance, Heavy Vehicle, Diesel, Industrial Technology, or a related program is desirable.
• · Relevant training and certifications include Columbia Industries Overhead Crane and Forklift Certifications, 4G GMAW and 4G SMAW, basic electrical and hydraulic training, and equipment troubleshooting.
• · Proficiency in Windows-based applications, Microsoft Office, and EPICOR.
• · Fluency in English, with the ability to read, write, analyze, and present information effectively.
• · Ability to apply intermediate mathematical concepts, define problems, collect and interpret data, and draw valid conclusions.

Veterans with relevant military maintenance, mechanical, electrical, hydraulic, or equipment repair experience are encouraged to apply.

Travel and Work Expectations

This is a remote-based, hands-on field service position. Domestic and international travel is required, and schedules may include extended hours, weekends, and changes based on customer demand. Mississippi plant assignments may be required on an as-needed basis.

Physical Requirements

Work occurs in field, shop, and remote office environments. Duties include occasional sitting, climbing, and balancing; regular standing, walking, talking, hearing, tasting, or smelling; and frequent handling, reaching, stooping, kneeling, crouching, crawling, and lifting up to 35 pounds. Vision requirements include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Bring your technical expertise and commitment to quality service to Columbia Industries. Apply today.