REGISTRATION REPRESENTATIVE

Patient Registration Representative

Responsible for timely and accurate patient registration for emergency room and outpatients. Operates switchboards and associated communications systems. Performs cashier functions, including processing patient valuables during non-business hours. Weekend and holiday rotation required.

Responsibilities:

Verification and registration of emergency and out-patients:

• Obtains insurance, financial information, patient identification, and copies of insurance cards from the patient or guarantor
• Enters information in the electronic medical record with a high degree of accuracy in a timely manner (15 minutes max).
• Notates registration via comments for potential problems, e.g., language barriers, foreign country address, unable to obtain info, etc.
• Notices appropriate personnel of system problems
• Recognizes the activity of the area and takes the initiative to assist
• Performs point of service collections for expected out-of-pocket and patient responsibility expenses.
• Verifies insurance eligibility in accordance with department guidance e.g., CHC, HDX, insurance web portals, and reports. Questionable insurance follow-up with patient accounting for resolution
• Provides patients or their representatives federal, NYS, local, and hospital mandated documents, e.g., brochures, HIPAA, Patient Rights, etc.
• Creates a positive first impression while greeting patients when they present for registration
• Responsible for quality assurance reviewing registration data for accuracy and correcting delinquent data
• Completes all online courses assigned by the health system and attends department meetings and training sessions
• Completes work queues/lists, reports, etc. to ensure prompt and accurate billing
• Offer departmental assistance and informative support to current and newly hired colleagues

Emergency room registrations:

• Reports to ED for bedside registration, ensuring the mobile PC is working and fully stocked
• Report problems with the system/PC to the help desk. Use other registration modules complying with the department's expectations.
• Places thermal ID band on patients in accordance with infection control protocol, OSHA category II. Notifies clinical state of any issues with armband placement
• Follows Code 99 protocol, updating information, notifying appropriate departments

Death protocol:

• Maintains a log of deceased patients, documenting all pertinent information. Identifies and refers potential problems to senior staff/leadership, e.g., bodies in the morgue over 24 hours, death certificate not.

Other assigned duties:

• Checks personnel folders/email daily, corrects registration errors.
• Performs other related duties as assigned.
• Serves as brand ambassador by upholding the WMC health mission, vision, and CARE values and promoting excellence in the patient experience, during every encounter.

Qualifications/Requirements:

Experience:

• Insurance/authorization verification knowledge.
• 13 years of related experience preferred.
• Knowledge of medical terminology a plus.

Education:

• High school graduate or equivalent.

Licenses/certifications:

• None

Other:

• If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
• Excellent communications skills, including conflict management, tact, persuasion and problem-solving skills.
• Demonstrates commitment to the guest services program and performs duties to promote quality patient care and customer satisfaction while promoting safety and cost efficiency.
• Detail-oriented and multitasking skills are preferred.