Chief Medical Officer, CMO - MercyOne Des Moines

Chief Medical Officer

MercyOne is a connected system of health care facilities and services dedicated to helping people and communities live their best lives. The system's more than 230 clinics, medical centers, hospitals and care locations are located throughout the state of Iowa and beyond. Today, the nonprofit health system generates more than $3.4 billion in combined revenue and employs more than 22,000 colleagues. Headquartered in central Iowa, MercyOne is a member of Trinity Health (based in Livonia, Michigan) one of the largest not-for-profit Catholic health care systems in the nation. Learn more at MercyOne.org

Position Purpose

The Chief Medical Officer will have responsibility for MercyOne Medical Center in Des Moines (696 beds) and West Des Moines (73 beds). The Chief Medical Officer (CMO) provides service to the medical staff and hospital leadership for the local ministry in order to assist them in fulfilling their mission, plans and objectives which includes their responsibilities to the patient and the community for the provision of quality and cost-effective care. This position has impact on the quality, access to care and regulatory issues and financial outcomes of clinical and operational departments within their local ministry.

Essential Functions

Interpersonal Skills: Articulate and clear in all communications with others. Committed to the Mission, Values and Vision of Trinity Health and demonstrates this commitment through actions. Collaborative in nature, willing to take on leadership role, approachable, facilitative with all. Creative and positive in finding solutions to the day to day as well as the global issues faced by the RHM. Mature in all actions. Seeks higher ground in all interactions particularly conflict. Creates relationships that are useful to influence and create change.

Areas of Expertise: Medical Care. Quality and Process Improvement. Physician Relationships. Hospital Management and operations. Utilization review/physician advisor Graduate Medical Education

Decision Making: Independent in judgment and actions that impact the outcomes of patient care or will affect operations of large departments and/or the operation of the RHM as a whole. Operates freely to identify opportunities for improvement and implement needed changes. These decisions are clinical, qualitative, and financial in nature and determine the appropriate course of action. All decisions are founded on professional practice standards, RHM policy or regulatory agency standards and requirements.

Position Accountabilities

Provides an effective bridge between RHM management staff and facilities medical staff to create superior relationships with physicians and to secure physician input into major decisions.

Partners with the market COO and is responsible to the regional CCO in a matrixed relationship for centralized medical staff functions such as quality, safety and utilization review and to the RHM President and other members of the Executive Team for medical directorships and operational activities related to the medical staff at the local ministry and all physician relationship activities. Supports the formal medical staff function at all facilities.

May chair committees as is appropriate. Works closely with the facility President and Medical Staff President. Holds self out as a resource in dealing with difficult medical staff decisions.

Assists in the development and implementation of the physician Continuous Quality Improvement process throughout the local ministry, provides for the functioning and effectiveness of quality improvement systems to include internal and external operating systems that affect the delivery of physician care within the local ministry.

Sets a universal standard for the delivery of patient care. Is the leader in the setting of goals and improvement plans for quality standards. Participates and assists in the development of plans and implementation in all service line and patient care competency development.

Is a resource and influencer in the accomplishment of needed goals and strategies. Promotes all programs and services to referring physicians. Educates physicians and office personnel on all aspects of the local ministry. Is a resource and problem solver when service issues arise.

Working with the COO of the facility medical staff, provides leadership development opportunities. Sets goals and objectives for development of key medical staff for the local ministry. Is a role model for changing behavior and creates opportunities for better understanding by medical leadership of business and strategic operations of the local and RHM.

Works directly with the Regional Chief Clinical Officer in bridging the clinical arena of the RHM to the development of Trinity Health standards of performance and Trinity Health policy. Creates unity among the facility medical staff and where appropriate seeks ways to collaborate and combine operations to effect greater teamwork.

Supervises and manages` the medical affairs division to ensure achievement of objectives in a cost-effective manner and to ensure the continued improvement of physician/physician, and physician/administration and physician/community relationships. In partnership with the CNO, oversees and facilitates clinical excellence of the care provided by physicians and other clinicians.

Participates with the Senior Leadership Team of the local ministry in all Managed Care strategies and negotiations. Participates in Senior Leadership Council meetings of the local ministry and is a member of the Senior Leadership.

Provides leadership to all of the local ministry management teams. Is a resource to them for problem solving and physician input. Maintains professional growth and development. Keeps up on changing trends in the healthcare business. Is a leader in providing new learning in all areas of influence.

Minimum Qualifications

• Graduate from an accredited medical school and completed an accredited residency program in a medical specialty.
• Board certification in field of specialty and agree to maintain such Board Certification through tenure of employment. Board certification is required in an ABMS Board.
• Graduate from an accredited university with a Master's in Business Administration, a Masters in Healthcare Administration or related field is preferred.
• Ability to work in a complex matrix reporting environment.
• Proven leader with minimum of 10 years in clinical practice, 5 years leadership.
• Demonstrated ability to lead and implement quality improvement initiatives.
• Demonstrated ability to lead medical staff quality initiatives.
• Strong verbal and written communication skills, in order to effectively discuss quality issues and performance and to foster culture of the RHM and Trinity Health.
• Strong leadership/influencing skills are required with the ability to work effectively within a RHM and influence others and achieve results.
• Advanced interpersonal, management and organizational skills are necessary.
• A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, values and guiding behaviors of Trinity Health.

Mission Statement

We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Core Values

Reverence We honor the sacredness and dignity of every person.

Commitment to Those Experiencing Poverty We stand with and serve those who are experiencing poverty, especially those most vulnerable.

Safety We embrace a culture that prevents harm and nurtures a healing, safe environment for all.

Justice We foster right relationships to promote the common good, including sustainability of Earth.

Stewardship We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care.

Integrity We are faithful to who we say we are.

Vision

As a mission-driven, innovative health organization, we will become a leader in improving the health of our communities and each person we serve. We will be the most trusted partner for life.

Promise Statement

We Listen. We Partner. We Make it Easy.

Our Actions

• Listen to understand.
• Learn continuously.
• Keep it simple.
• Create solutions.
• Deliver outstanding service.
• Own and speak up for safety.
• Expect, embrace and initiate change.
• Demonstrate exceptional teamwork.
• Trust and assume goodness of intentions.
• Hold myself and others accountable for results.
• Communicate directly with respect and honesty.
• Serve every person with empathy, dignity and compassion.
• Champion health equity and the common good.

Physical and Mental Requirements and Working Conditions

• Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
• Operates in a typical office environment. The area is well-lit, temperature controlled and free from hazards.
• Communicates frequently, in person and over the phone, with people in all locations. Hearing is needed for extensive telephone and in person communication. Manual dexterity is needed in order to operate a computer keyboard.
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