Assistant General Manager

Ready to take the next step in your leadership career? Under the direction of the General Manager, the Assistant General Manager (AGM) with Planet Fitness plays a pivotal role in overseeing daily club operations to ensure an exceptional Judgement Free member experience while helping the club achieve its financial and membership goals. In this hands-on leadership role, youll help lead and develop a high-energy team, maintain a clean and welcoming club environment, deliver Raving Fans customer service, and support membership growth and operational excellence. Youll coach team members, assist in solving challenges, celebrate wins, and help create a positive and motivating atmosphere where both members and staff feel supported. As the Manager on Duty when the General Manager is not in the building, this makes it a great opportunity for someone looking to grow their leadership skills and build a long-term career with one of the fastest-growing fitness franchise groups in the industry. Why Join Us Be part of one of the largest and fastest-growing Planet Fitness franchise groups in the country. Join a team passionate about creating a Judgement Free environment where members and employees thrive. Grow your career with a company that invests in employee development, leadership growth, and promoting from within. Make a meaningful impact by helping people feel stronger, healthier, and more confident every day Work in a fun, fast-paced, and team-oriented environment where your contributions are valued. Perks & Benefits Comprehensive Medical available for all employees, including access to a confidential Member Assistance Program (MAP) Dental & Vision Insurance options for full-time employees. Employer-paid Basic Life and AD&D insurance for full-time team members Employer-paid core Short-Term and Long-Term Disability for full-time employees, with buy-up options available Traditional and Roth 401(k) options with company match Voluntary benefits for full-time team members, including Critical Illness, Hospital Indemnity, Accident, Legal, HSA, and Commuter accounts Paid Time Off $0.50/hour shift differential for overnight shifts. FREE Black Card Membership Job Summary Under the direction of the General Manager, the Assistant General Manager (AGM) assists in overseeing daily club operations to ensure an exceptional Judgement Free Zone member experience while helping the club achieve its financial and membership goals. The AGM plays a key role in leading staff, maintaining a clean and welcoming club, delivering Raving Fans customer service, and supporting membership growth. The AGM also serves as the Manager on Duty when the General Manager is not in the building. The AGM performs all Shift Lead and MSR duties, leading by example through hands-on cleaning, customer service, and club operations Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Leadership & Team Support Serve as the General Managers primary backup, leading club operations when the General Manager is not on-site, following delegated priorities, and escalating matters requiring General Manager or District Manager (DM) approval. Assist the General Manager with recruiting, hiring, onboarding, and training Shift Leads and MSRs, coordinating with Talent Acquisition and HR and following required hiring approvals. Assist the General Manager with staff schedules and call-off coverage within approved staffing levels and labor budgets; submit schedule changes and overtime to the General Manager and/or District Manager for approval. Provide coaching and feedback and assist with corrective action process and escalate employee concerns as appropriate. Assist with employee training and development and follow up on training completion and delegated tasks. Foster a positive, respectful, and inclusive work environment. Communicate important operational updates to the General Manager and team.. Follow company safety procedures, emergency protocols, and the Crisis Communication Plan. Document and report incidents, safety concerns, and employee or member issues promptly through company channels. Member Services Assist with all front desk operations, including answering phones, checking in members, and new member sign-ups. Monitor club access and ensure unauthorized entry is prevented per company policy. Accurately process Point-of-Sale (POS) transactions, membership changes, and payments. Maintain accurate member records and documentation. Assist the General Manager with membership billing, freezes, cancellations, and collections within delegated authority; refer exceptions to the General Manager or District Manager. Assist in maintaining a consistently clean, organized, and safe club environment by ensuring routine cleaning and sanitization. Promptly report damaged or missing equipment, maintenance issues, and safety hazards to the General Manager. Troubleshoot equipment and complete assigned minor repairs and upkeep within the Assistant General Managers training; refer specialized work to maintenance technicians and remove unsafe equipment from service per company procedures. Follow the Lost and Found Policy by securing and documenting found property. Business Operations Support Assist the General Manager with Brand Excellence Review (BER) readiness, complete assigned corrective actions, and report unresolved deficiencies. Assist in tracking and reporting Key Performance Indicators (KPIs) and other club statistics (weekly, monthly, and annually). Assist the General Manager in reviewing performance results and completing action-plan tasks, reporting progress or barriers to club goals. Assist in managing supplies and inventory within the club's budget. Support local marketing and community outreach efforts to help drive membership growth. Attend required meetings and help communicate company updates, train staff on new procedures, and implement club initiatives. Provide backup support for any employee who is absent. Perform other duties as assigned. Qualifications High school diploma or GED preferred. Must be at least 18 years old. Customer service experience in a high-volume environment with the ability to interact in a positive and professional way with members and employees. Detail-oriented and analytical thinking with proven ability to problem-solve. Conflict resolution (employee and member) experience preferred Positive attitude with a passion for helping others. Basic computer skills (Microsoft Office). Satisfactory background check Preferred Qualifications 1+ years of leadership experience in a high-volume environment. Physical Demands The physical requirements described are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions. While performing the duties of this Job, the employee is regularly required to: Key N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Physical Abilities Stand C (Constantly) Walk C (Constantly) Sit O (Occasionally) Handling / Fingering C (Constantly) Reach Outward F (Frequently) Reach Above Shoulder O (Occasionally) Climb O (Occasionally) Crawl N (Not Applicable) Squat or Kneel N (Occasionally Bend O (Occasionally) Lift /Carry 10 lbs or less F (Frequently) 11-20 lbs F (Frequently) 21-50 lbs O (Occasionally) 51-100 lbs O (Occasionally) Over 100 lbs N (Not Applicable) Push / Pull 12 lbs or less O (Occasionally) 13-25 lbs O (Occasionally) 26-40 lbs O (Occasionally) 41-100 lbs O (Occasionally) E-Verify Pinnacle Fit Clubs, LLC is an E-Verify company. All new hires will be processed through E-Verify after accepting an offer of employment and completing Form I-9, to confirm they are legally eligible to work in the United States. EOE Equal Opportunity Employer Pinnacle Fit Clubs, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.