Bilingual Sales Associate @ Stuller

Bilingual Sales Associate

Stuller's Sales team plays a pivotal role in driving the company's growth by developing innovative strategies connecting with customers and elevating their business potential. The team is focused on delivering personalized solutions, building lasting partnerships, and contributing to the overall success and expansion of Stuller's offerings. Stuller is hiring a Bilingual Sales Associate to help deliver an exceptional customer experience during every interaction. In this role, you'll greet customers, accurately enter orders, offer substitutions and solutions, cross-sell and upsell, handle inquiries, and keep customer profiles up to date in our customer relationship management (CRM) system. We're looking for positive, outgoing individuals who are eager to build a career in a fast-paced and exciting environment.

Key Responsibilities:

• Support and provide superior service via phone, email, web, chat, and fax.
• Seek to capture customer information and record it into the customer relationship management system.
• Proficient in order entry skills, recording customer information, and placing orders for our customer base.
• Offer suggestions and solutions for out-of-stock items as well as cross-sell and upsell.
• May provide technical assistance to the customers or route the call to the appropriate department.
• Verify customer account, nature of account, buyer, location, method of shipment, and product ordered.
• Provide solutions and can solve problems on demand.
• Participate in required Stuller-sponsored trainings.
• An extensive training course will provide on-the-job training. Successful completion of this training is required.

Basic Qualifications:

• Must be able to speak in Spanish and English fluently.
• High school diploma or equivalent.
• Ability to work independently and within a team environment.
• Excellent written, listening, and verbal communication skills.
• Ability to make decisions, communicate effectively utilizing telephone, email, or in one conversation.
• Ability to effectively manage customer interactions by demonstrating active listening, empathy, patience, and instilling the belief that customers are the most important matter at hand.
• Ability to catch on quickly and retain information for order processing and customer fulfillment.
• Computer keyboarding, navigation of web-based applications, and basic math skills.
• Must be able to follow instructions, both verbal and written, in English.
• Must be able to maintain composure and handle high-stress situations.
• Ability to work independently, across multiple projects in a fast-paced environment.
• Self-motivated and action-oriented.
• Integrity in business practices and when working with others.

Preferred Qualifications:

• Previous sales or customer service experience.