IT Service Owner - Infrastructure

Job Description Insight Global is looking for an IT Service Owner – Infrastructure (Server & Storage) that is accountable for the end‑to‑end reliability, stability, and operational readiness of the infrastructure services portfolio. This role owns service outcomes, not ticket queues, and focuses on reducing repeat incidents, improving time‑to‑restore, and increasing operational predictability through standardization, governance, and automation. Equal Opportunity Statement We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Typically 5–8+ years (or equivalent progressive experience) in infrastructure operations / reliability with accountability for outcomes: stability, time‑to‑restore, repeat‑incident reduction, and operational readiness. Proven ability to build repeatable operations: runbooks, escalation paths, standard recovery patterns, and disciplined problem elimination (not just restoring service and moving on). Strong toil‑reduction mindset: identifies repeat manual work and replaces it with standardized procedures and safe automation; collaborates effectively with platform/development resources to implement automation through governed patterns. Demonstrated ability to operationalize an ITSM platform into real outcomes: ownership‑based routing, consistent change patterns, measurable controls, and visibility that reduces “unknown dependency” outages. Comfortable in regulated environments: builds controls and evidence into normal operations (documentation, validation artifacts, reporting discipline) so audit response is repeatable and not hero‑driven. Governance without authority: can drive adoption and standardization across tower teams and vendors through influence, clarity, and measurable outcomes. Vendor workload reduction orientation: aligns to the charter—reduce reliance on vendor heroics by institutionalizing knowledge and removing repeat work so the workload shrinks over time. Strong learning agility: can ramp into an environment quickly, prioritize the highest‑risk stability gaps, and turn them into repeatable standards and automation. #J-18808-Ljbffr Insight Global