Billing Manager- Personal Injury

Overview This individual will oversee a team responsible for managing personal injury and third-party liability claims, including attorney liens, Letters of Protection (LOPs), and no-fault billing workflows. The ideal candidate brings a strong combination of operational leadership, billing expertise, problem-solving capability, and people development. Core Leadership Competencies Operational Leadership & Accountability: Demonstrates ownership over departmental performance, team execution, operational outcomes, and revenue cycle effectiveness. Leads with professionalism, consistency, urgency, and accountability. Strategic Problem-Solving: Identifies workflow inefficiencies, operational bottlenecks, and root causes proactively while implementing scalable and compliant solutions. Results Orientation: Drives measurable performance outcomes while balancing productivity, quality, compliance, and customer experience. Team Development & Coaching: Builds, develops, and mentors high-performing teams through coaching, feedback, accountability, and ongoing professional development. Customer & Partner Experience: Maintains strong and professional relationships with patients, providers, attorneys, adjusters, third-party representatives, and internal stakeholders while delivering timely and solution-oriented support. Adaptability & Change Leadership: Thrives in fast-paced and evolving environments while effectively navigating ambiguity, shifting priorities, and operational change. Responsibilities Department Leadership & Operations (50%) Lead the daily operations of the Personal Injury billing team while ensuring productivity, quality, compliance, and service expectations are consistently achieved. Develop, implement, and optimize workflows, operational processes, and departmental procedures related to personal injury and third-party liability billing. Monitor accounts receivable performance, workload distribution, claim resolution timelines, and operational KPIs. Drive accountability across the team through performance management, coaching, feedback, and clear expectations. Team Development, Training & Onboarding Lead onboarding and training efforts for new team members, ensuring a structured and successful transition into the department. Provide ongoing coaching, mentorship, and performance feedback to team members. Foster a culture centered around accountability, collaboration, continuous learning, and operational excellence. Identify skill gaps and training opportunities to support individual and team development. Participate in interviewing, hiring, onboarding, disciplinary actions, and performance evaluations as needed. Personal Injury Billing & Escalation Management Oversee and support billing workflows involving attorney liens, Letters of Protection (LOPs), no-fault claims, and third-party liability billing. Correspond professionally with attorneys, adjusters, insurance representatives, employers, and third-party stakeholders regarding claim status, documentation, settlements, and reimbursement activity. Ensure compliance with applicable state and federal regulations related to personal injury medical billing. Support escalated account reviews and resolution efforts while ensuring accurate documentation and claim management. Verify subpoena responses, notary requirements, and supporting documentation accuracy when applicable. Maintain operational accuracy within billing systems and documentation platforms. Qualifications Minimum 3 years of leadership experience managing teams within a healthcare reimbursement, billing, or revenue cycle environment Demonstrated experience managing personal injury medical billing operations Strong working knowledge of attorney liens, LOPs, third-party liability claims, and insurance workflows Proven experience communicating and negotiating with attorneys, insurance adjusters, TPAs, and related stakeholders Strong analytical, organizational, and operational leadership skills Ability to effectively manage priorities within a fast‑paced environment Notary Public certification required or ability to obtain upon hire (company-sponsored) Education Bachelor’s Degree required; advanced degree preferred Department Revenue Cycle Management Reports To Senior Manager of Billing Job Title Billing Manager, Personal Injury Additional Information Form 10153 Rev 3.0 #J-18808-Ljbffr Zynex Medical