TROPICAL SMOOTHIE CAFE & SCHRAIER HOSPITALITY- MANAGER

Tropical Smoothie Cafe Manager Job Description Tropical Smoothie Cafe is hiring immediately for Managers to join our team! The Manager is responsible for leading the FOH and BOH operations of the Cafe. The Manager will spend time performing managerial duties as well as Front of House and back of House functions. Key responsibilities include hiring, managing, training and disciplining restaurant team members and the management team. The Manager must ensure excellent guest experience, safety of guests, team members and property, and product quality. The role will drive catering and increased sales and must hit operational and sales goals for the Cafe, operating within brand standards. Essential Functions Delivers unparalleled hospitality to each customer and ensures customer satisfaction. Interacts with crew members and customers using ‘Tropitude’ (energy and a positive atmosphere). Wears a manager uniform while operating the store. Is knowledgeable and proficient in each position within the cafe. Successfully completes the Cafe Basics, Certified Trainer, and Crew Leader Training Programs. Recruits, interviews, hires, and trains new crew members to keep the café staffed appropriately. Manages and delegates daily functions including prepping product, making food and smoothies, serving customers, and cleaning duties. Leads and coaches Assistant Managers and staff during each shift to uphold brand standards. Manages brand experience, including hospitality, quality control, and speed of service. Ensures all safety and security policies are followed as set by the brand. Monitors sales growth and cost control against budgeted expectations and historical performance to maximize profitability. Leads marketing and promotional campaigns; executes marketing and sales programs following guidelines. Manages labor to meet the budget and sales strategy. Manages inventory and par levels. Ensures equipment is operable to execute brand standards. Drives ServSafe compliance and proper food handling procedures. Performs any additional tasks necessary to run the store. Required Experience & Knowledge 5 years of food service experience. Legally able to work within State and Federal guidelines. Strong in driving operational execution in both FOH and BOH. Self‑starter; able to clarify ambiguity, make solid decisions, and create solutions in a fast‑paced organization. Physical Requirements Continuous standing and walking throughout each shift. Bending, lifting and carrying up to 50 pounds for stocking, refilling ice, or taking out trash. Constant face‑to‑face interactions with crew members and customers. Ability to multi‑task and remain positive in sometimes stressful working conditions. Working Conditions Managers can expect a 40‑hour work week dictated by business needs. Some early mornings, late evenings, weekends, and/or holiday hours, and additional opening/closing responsibilities may be required. Managers lead crew members and leaders by demonstrating Tropical Smoothie Cafe core values in all interactions. Managers comply with the uniform and personal hygiene policies for each shift. Environment: Fun, fast‑paced, upbeat with no fryers. Comfortable with a high level of change. People with a criminal record are encouraged to apply. Previous experience in management or as a general manager, hotel general manager, store manager, restaurant manager or retail manager preferred but not required. Job Type: Full‑time Pay: $18.00 – $21.00 per hour (may include tips). Expected hours: No less than 35 per week. Paid training. Health Insurance. Bonuses available after training period (must meet monthly requirements). License/Certification: Driver’s License (Preferred). Shift: Day shift; Some night shifts. #J-18808-Ljbffr