IPS Intake and Referral Coordinator

IPS Intake and Referral Coordinator

Easterseals PORT Health (ESPH) is seeking a dedicated and highly organized IPS Referral and Intake Coordinator. This role is responsible for the 1915i referral process.

Your Role in Our Mission:

The IPS Referral and Intake Coordinator functions primarily as responsible for the management and oversight of the 1915i referral process including coordination with Tailored Care Management (TCM) providers, ensuring 1915i assessments are completed and insurance is updated in MCO systems and NC tracks. This position may also assist with transitioning referrals from Standard Plan to Tailored Plan Medicaid. The IPS Referral and Intake Coordinator will work collaboratively with all IPS programs to ensure timely linkages to services.

Essential Job Functions:

• Initial point of contact for Tailored Care Managers from MCOs and provider agencies.
• Review referrals, verify insurance in NC tracks, Provider Direct and ACS.
• Maintains a list of assigned TCMs and insurances, updates this list monthly and communicates with IPS Team Leads and Program Assistants.
• Schedule appointments with TCM for assessments.
• Communicate with IPS Teams regarding scheduled assessments, completion of assessments and PCPs.
• Assists with completing requests to switch insurance from Standard Plan to Tailored Plan Medicaid
• Ensure that copies of the PCP and assessments are uploaded into Welligent in a timely manner
• Ensure the accuracy of payer sources in Welligent
• Follow-up on treatment recommendations to ensure services have been initiated.
• Provide and maintain community resource information for members and staff.
• Serves as a liaison between individuals, families, Easterseals PORT Health employees, MCOs, and TCM providers.
• Completes all paperwork in a timely and accurate manner.
• Provides high quality customer service, and is a positive representative for the agency.
• Other duties as assigned.
• Follows all ESPH procedures as appropriate to position.

Schedule:

• Periodic, days and times vary based on the needs.

Why Join Us?

As a part of mission, we help our team embrace their potential, build resilience, and thrive! You will benefit from ongoing professional growth and development as you work alongside leaders of clinical excellence in disabilities services that care about your success.

Compensation & Benefits:

• Competitive salary: $20 an hr.
• 403(b) Retirement Plan
• Employee Assistance Program
• Flexible scheduling
• On-the-job skill enhancement and growth

What We're Looking For:

Minimum Qualifications:

• Bachelor's degree from an approved accredited institution; human services preferred.
• Experience working with MCOs, VR, Medicaid
• Knowledge of DSM-V diagnoses, provider service options and community resources required.
• Demonstrates high moral and ethical character and be free of any substantiated charges of abuse or neglect on the NC Healthcare Registry and OIG Office of Inspector General.
• Possess valid, unrestricted, state-appropriate driver's license and unrestricted, valid insurance for person vehicles utilized for work.

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.

Applicants of all abilities are encouraged to apply!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.