Claims Technician, Rental Operations

Are you a smart, driven and customer-focused person looking for a rewarding full-time opportunity with great company and excellent employee benefits? If so, we are currently hiring a Rental Operations Claims Technician to join our growing Personal Lines Auto team in our Parsippany, NJ office.

The Rental Operations Technician is part of our Rental Unit which centralizes all rental needs for 1st and 3rd party customers. The Rental Operations team is responsible for creating and managing all aspects of our rental reservations in accordance with State requirements. The ideal candidate will excel in delivering exceptional customer service and ensuring a positive experience for all clients. We offer training and growth opportunities aimed at helping you build a long-term career with our Company. No prior insurance experience is needed.

RESPONSIBILITIES

• Actively listen to customers and engage with them positively, demonstrating empathy and understanding.
• Maintain a high level of professionalism and courtesy in all interactions with customers, claimants, repair vendors, agents, etc.
• Read and interpret insurance policies, state regulations, and damage appraisal estimates to determine appropriate rental coverage and timelines.
• Manage and update appropriate systems such as ClaimsPro, Enterprise’s ARMs system, Hertz’s Rental system, etc.
• Adheres to privacy guidelines, law, and regulations pertaining to claims handling.
• Required to obtain needed licenses within the first 90 days.
• Other duties as assigned.

QUALIFICATIONS

• An Associate’s or Bachelor’s degree is not required but would be considered a plus.
• Prior customer service experience is preferred but not required.
• Proficient computer skills.
• Demonstrate high energy and motivation to follow up and take ownership.
• Excellent reading skills with the ability to follow a script but also think independently.
• Strong ability to work effectively in a team environment.
• Excellent written and verbal communication skills.
• Demonstrated ability to handle stressful situations with patience and tact.
• Ability to handle a high volume of calls within time standards while maintaining a professional demeanor.
• Commitment to continuous improvement and learning in customer service practices.

SALARY RANGE

The pay range for this position is $42,000 to $50,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.