e-Commerce Support Specialist

## e-Commerce Support SpecialistApply: Hybrid: Downers Grove, Illinois, USA: Full time: Posted Today: JR101427PSG is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque, All-FloTM, Almatec, Blackmer, Ebsray, em-tec, Griswold, HydroTM, MalemaTM, Mouvex, Neptune, PSG Biotech, QuantexTM, Quattroflow, and Wilden. PSG products are manufactured on three continents – North America, Europe, and Asia – in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com.We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.PSG is part of the Pumps and Process Solutions segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.**Position Summary:** The role of the eCommerce Support Specialist manages the day-to-day administrative and technical support functions for the company's digital business platforms. This role acts as the primary liaison between external distributors, internal teams, and the Dover support unit to ensure seamless order processing and portal functionality. Key responsibilities include managing distributor lifecycle access, resolving order friction points, providing comprehensive helpdesk support, and executing data updates within Salesforce. **Essential Duties and Responsibilities:*** **Helpdesk Support:** Provide Tier 1 support for troubleshooting login failures, missing account products, incorrect billing/shipping data and other customer related issues* **Distributor Access Management:** Handle end-to-end onboarding and offboarding of distributors across multiple digital tools.* **Order Monitoring & Resolution:** Track daily order flows and take immediate corrective action on processing exceptions or system errors.* **Cross-Functional Troubleshooting:** Partner closely with the Dover team via calls and shared tickets to diagnose and resolve systemic issues.* **System Administration:** Utilize Salesforce to track support tickets. Update distributor records or platform configurations across multiple internal tools.* **Lead Monitoring:** Monitor and follow-up on Leads generated from PSG’s digital channels.* **Business Process Insights:** Work with stakeholders throughout the business to identify areas for improvement in our digital tools. **Qualifications / Requirements:*** Bachelor’s degree in information technology, marketing, or another relevant field* 2+ year’s experience in technical support, sales operations, help desk environments or eCommerce customer care* Prior knowledge of online ordering systems/ERP systems* Excellent verbal and written skills for coordinating with the Dover support team and external vendors.* Proven ability to collaborate with various functional departments throughout the organization* Strong problem-solving abilities **Desired Characteristics:*** Experience with CRM systems (Salesforce) and business-to-business (B2B) e-commerce portals.* Experience working with cross-functional teams within a global manufacturing environment.* Experience in a working in sales or inside sales.Pay Range: USD 80,000.00 - 95,000.00 AnnuallyThis position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact View email address on click.appcast.io for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. #J-18808-Ljbffr