Human Resources Specialist

HR Specialist (Hardship Transfers)We are seeking a dedicated HR Specialist to provide compassionate support and case management for employees and their families during challenging times. This role requires a strong sense of empathy and the ability to manage complex cases involving hardship transfer applications.ResponsibilitiesServe as an empathetic point of contact and provide holistic case management services to employees and their families in times of death, critical illness, crisis, and other times of need.Review hardship transfer applications and support employees by providing resources relevant to their situation.Escalate issues or barriers to the appropriate partner teams.Communicate updates and status changes to associates and site HR teams throughout the process.Demonstrate strong judgment and decision-making skills when reviewing hardship requests.Exercise independent judgment in managing complex cases to determine transfer eligibility.Handle sensitive cases related to domestic violence, homelessness, self-harm, and death.Use critical thinking to respond effectively to dynamic situations and anticipate future challenges.Collaborate with the Global Crisis and Issues Management Response (GCIMR) team to assess high-risk situations and potential reputational damage.Partner with Global Security Operations (GSO) to mitigate risks through approved controls.Identify root causes of high-volume contacts and trends within the Building-to-Building operation process.Collaborate with People Experience and Technology (PXT), Ethics, Compliance, Legal, and MHLS Operations teams.Essential SkillsHuman resourcesEmployee relationsAdjudicationJudgmentEmpathyHR administrationMicrosoft Office proficiencyCustomer service3+ years of experience as an HR Generalist, HR Specialist, or in a contact center role with equivalent experienceSuperior attention to detailExemplary judgmentStrong research and root-cause analysis skillsDemonstrated ability to independently solve problemsProven experience working cross-functionally to solve complex problemsExperience managing confidential and sensitive associate informationExcellent interpersonal and communication skillsWork EnvironmentThis position is 100% remote, offering flexibility in work hours and the ability to work from the comfort of your own home.Job Type & LocationThis is a Contract position based out of Concord, NC.Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Sep 14, 2026.