AESTHETIC PLASTIC SURGERY OFFICE MANAGER

Company Description The Maercks Institute is a premier aesthetic plastic surgery practice in Miami, FL, founded by the internationally renowned plastic surgeon Dr. Rian A. Maercks. Known for combining scientific expertise and artistic precision, the practice is distinct in its focus on delivering natural results through innovative, tailored techniques. Instead of standard procedures, The Maercks Institute employs approaches like the Cold-Subfascial Breast Augmentation™ and Aesthetic Facial Balancing™, both lauded for their subtle, refined outcomes. At its core, the Institute embraces a philosophy of timeless beauty, balance, and individuality to enhance each patient’s natural features. Role Description This is a full-time, on-site role based at The Maercks Institute in Miami, FL, for an Aesthetic Plastic Surgery Office Manager. Responsibilities include overseeing daily office operations, managing administrative tasks, ensuring the smooth function of office equipment, and providing exemplary customer service to all patients. The Office Manager will coordinate schedules, oversee patient communications, maintain office efficiency, and ensure compliance with clinic standards. This role requires a proactive approach to problem-solving and exceptional organizational skills. Qualifications Strong Communication skills to effectively coordinate with the team, address client inquiries, and resolve issues Experience in Administrative Assistance and Office Administration to manage schedules, records, and the overall office environment Knowledge of operating and maintaining Office Equipment used for daily business tasks Excellent Customer Service skills to create a welcoming and professional patient experience Ability to multitask and prioritize effectively in a fast-paced setting Previous experience in a medical or aesthetic practice is strongly preferred Proficiency in office management software and tools Title: Office Manager / Practice Manager (Luxury Aesthetic Surgery | High-Revenue Operations) Location: Miami, FL (The MAERCKS Institute) Type: Full-time | In-person About The MAERCKS Institute The MAERCKS Institute is a boutique, high-performance aesthetic surgery practice built around a rare standard: world-class results, operational precision, and a culture of accountability . We serve a discreet, discerning clientele who expect excellence in every detail patient experience, communication, scheduling, coordination, and outcomes. This role is not for someone who “keeps the office afloat.” It is for a leader who builds systems , develops people, protects culture, and ensures that the practice runs with calm, consistent excellence every day. The Opportunity We’re hiring an Office Manager / Practice Manager to take full ownership of day-to-day operations and team performance—bridging clinical excellence with business execution. You will run the machine: people, schedules, workflows, patient flow, training, compliance, accountability, KPIs, and the “no dropped balls” culture that premium medicine requires. Practice managers in aesthetic/plastic surgery environments are commonly accountable for end-to-end operations, workflow continuity, and patient experience, with an emphasis on growth and economic performance. What Success Looks Like (First 90 Days) Patient flow and consult flow become predictable, clean, and measurable Lead response time and conversion discipline become non-negotiable Scheduling errors, chart gaps, missing photos, and day-of-surgery surprises move toward zero The team begins operating with ownership instead of escalation culture Clear KPI scorecards exist for each role, with coaching cadence established Core Responsibilities Operations & Execution Own daily clinic and surgery-day readiness: rooms, records, photos, consents, instruments, staffing, flow Ensure scheduling accuracy across systems, including anesthesia and surgical coordination Implement SOPs and enforce “single source of truth” workflows to eliminate errors and duplication People Leadership Lead hiring, onboarding, training, performance management, and accountability rhythms Build a “team-first” culture: proactive support, no blame, no gossip, no disengagement Coach individuals into high performance—and decisively address misalignment Patient Experience & Revenue Discipline Ensure every qualified lead is handled with urgency, professionalism, and disciplined follow-up Track consult pipeline, conversion, and patient journey integrity Prevent missed opportunities through structure, reporting, and ownership Compliance & Risk Maintain HIPAA/OSHA-aligned operations, training, and documentation standards; many practices place this responsibility with office/practice leadership. Reporting & KPIs Maintain dashboards for leads, consults, bookings, cancellations, conversion rates, reviews, and operational error rates Lead weekly team huddles and monthly performance reviews with action plans Qualifications 5 years managing a medical practice (aesthetic surgery/derm/concierge medicine strongly preferred) Demonstrated success operating in a high-revenue, high-expectation environment Strong leadership presence: calm under pressure, high standards, direct communication KPI fluency: can measure, coach, and improve performance with numbers—not vibes Operational rigor: systems thinker, loves checklists, hates chaos, finishes what they start Discretion, emotional intelligence, and a luxury-service mindset Compensation Competitive and commensurate with experience, with performance-based growth. (Practice manager pay in Miami varies widely depending on scope and seniority; market data often places BASE SALARY ranges roughly in the ~$70k–$130k band for management roles, with higher potential at top-performing practices. ) Why This Role Is Special If you’re the kind of leader who wants to build something rare—where patients feel taken care of, the team is proud, and the operation runs like a machine this is the job. Apply: View email address on click.appcast.io Include a short note explaining: The highest-performing practice you’ve managed The KPI system you used A time you turned chaos into structure