[RWMUN] - Assistant Front Office Manager

OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place. YOUR ROLE As our Assistant Front Office Manager you are responsible for seamless Front Office and Lobby operations, delivering efficient, professional and enthusiastic service to guests at all times. HOW YOU’LL MAKE THE PLACE Perform and oversee daily tasks of of supervisors and associates, providing guidance and support as required. Ensure supervisors and associates deliver the highest level of service in accordance with Forbes, LQA and Rosewood brand standards, consistently meeting and exceeding guest expectations. Proactively assist guests with inquiries, requests, and information, ensuring a personalized and memorable experience. Address guest concerns or complaints with empathy and professionalism, ensuring timely resolution and follow‑through. Ensure accurate tracking and resolution of operational glitches, updating guest profiles as needed. Actively participate in daily handovers, communication relevant issues and updates. Collaborate with department heads to identity training opportunities and address individual development needs. Proactively seek and propose innovation ideas to enhance Front Office operations. Partner with department heads to implement improvements. Could this be you? Prior experience in a similar role or within luxury hospitality is required. Fluency in German and English is preferred; proficiency in additional languages is a strong advantage. Ability to anticipate and understand guest needs to deliver exceptional service. Collaborate effectively with colleagues in a fast‑paced environment. OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long‑lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice. #J-18808-Ljbffr Rosewood Hotel Group