Technical Services Manager (Operations)

Job Description

Job Description

Technical Services Manager (Operations)
Location: San Ramon, CA
Salary Range: $135,000-185,000 DOE

Full Time: Monday-Friday Schedule
Benefits: Medical (HMO, PPO, and HDHP plans with HSA eligibility), Dental, vision, life, AD&D, short-term disability, long-term disability, as well as FSA, dependent care, HSA, and parking/transit spending account options, plus wellness incentives and 401(k) with employer contribution and PTO that grows with tenure.

Onsite | Direct Hire

We are actively seeking a Technical Services Manager to join a well-established organization that relies on dependable technology, responsive support, and a polished internal service experience. In this onsite leadership role, you will operate as a hands-on player/coach, staying closely involved in the day-to-day technical work while proactively leading service delivery, guiding priorities, and building smarter, more scalable service operations.

This opportunity is especially well suited for someone with excellent time management, a clear and professional communication style, and the ability to move confidently between technical troubleshooting, team support, vendor coordination, and operational optimization. You'll be joining an organization recognized for its strong workplace culture, with public recognition as a Great Place To Work and additional best workplace recognition in the Bay Area.

Apply today and then call Brett or Tiffany at View phone number on ziprecruiter.com to discuss this opportunity!

Reasons to Join This Team

• Step into a visible, high-impact role where your leadership will directly improve the employee technology experience and day-to-day business operations.
• Join a workplace that values professionalism, collaboration, accountability, and a responsive internal service mindset.
• Help build a more efficient and scalable IT service operation through process improvement, automation, documentation, and thoughtful coordination with internal and external partners.
• Bring your voice, judgment, and follow-through to a team that appreciates excellent communication, sound prioritization, and practical problem-solving.

What You’ll Be Responsible For

• Lead day-to-day IT support operations and deliver a timely, consistent, high-quality experience for end users across desktops, identity management, network-related support, office equipment, mobile devices, and other connected hardware.
• Stay actively engaged in technical work by stepping into complex issues, guiding priorities, and supporting staff or contractors to keep work moving effectively.
• Assess incoming issues from a systems perspective, identify root causes, spot recurring patterns, and drive broader solutions that improve reliability and reduce repeat problems.
• Establish, monitor, and refine support KPIs such as response time, resolution time, and user satisfaction to strengthen accountability and service consistency.
• Provide guidance, mentorship, and escalation support while helping balance workloads, ticket flow, and service delivery expectations.
• Serve as the primary point of contact between internal IT and external technology vendors, equipment providers, and audit partners, helping keep communication clear, timely, and solutions-focused.
• Oversee the administration of employee desktops, virtual servers, network services, email platforms, core IT systems, and executive mobile devices.
• Manage Microsoft 365 environments, including Exchange Online, Teams, and SharePoint, with a focus on governance, security, optimization, and usability.
• Support endpoint security, access controls, VPN and firewall coordination, backup readiness, and disaster recovery efforts aligned with operational needs.
• Own and optimize onboarding and offboarding processes, identify opportunities for automation and integration, and build documentation and standards that strengthen overall IT maturity.

To Be Successful in This Role, You'll Bring:

• Strong experience administering Microsoft 365, including Exchange, Teams, and SharePoint, along with solid technical support experience across PC, Mac, and SaaS environments.
• Hands-on experience providing onsite and remote support across a wide range of devices, systems, and end-user scenarios.
• Experience with mobile device management, business applications, remote authentication, and end-user access administration.
• Working knowledge of identity and access management, endpoint security, lifecycle governance, and business-focused technology support practices.
• Proven ability to lead or coordinate support operations while remaining directly involved in execution, with the judgment to know when to delegate, when to coach, and when to step in directly.
• Experience improving support workflows, service processes, reporting, KPI tracking, or broader operational performance in an IT environment.
• Confidence managing outside vendors, balancing competing priorities, and driving issues through to completion with strong follow-through.
• Excellent time management skills and the ability to stay organized, prioritize well, and maintain momentum in a fast-moving onsite support environment.
• Strong written and verbal communication skills, along with a polished, professional communication style that builds trust with employees, leadership, and external partners.
• A proactive, calm, and solutions-focused work style, paired with accountability, initiative, low ego, and a genuine commitment to service.

Dynamic’s benefits and leave programs for Temporary and Temp to Hire Associates are provided in our employee handbook and are reviewed during onboarding and follow state, local and federal laws. Eligibility and accrual rates may vary based on work location and employment status.

Dynamic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.