Customer Retention Specialist - State Farm Agent Team Member

Benefits Long Term Disability Insurance Group Life Insurance Health insurance Paid time off Vision insurance 401(k) matching Competitive salary Dental insurance Location 234 S Mission St., Wenatchee, WA 98801 Contact Linda Sasseen's State Farm Agency serves the Wenatchee community with integrity, care, and real support. Role Overview Customer Retention Specialist responsible for maintaining ongoing customer relationships, addressing renewals, and enhancing customer satisfaction. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem‑solving abilities. Effective communication and listening skills. Detail‑oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses. Compensation $20.00 - $22.00 per hour State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr