Server Assistant

Server Assistant

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery, and adventure. This is not simply our job, it's our passion.

Job Summary: The Server Assistant is responsible for providing professional, attentive, and customer-focused service to all guests, ensuring a memorable dining experience from start to finish. By working closely with both the Food & Beverage and Culinary teams, this individual helps ensure service standards consistently exceed guest expectations.

Key Duties & Responsibilities

• Provide courteous and engaging service throughout all guests' dining experience
• Remain attentive to guest preferences, allergies, and dietary restrictions, providing informed and thoughtful recommendations
• Maintain an up-to-date knowledge of all food and beverage offerings, staying current on daily specials, menu updates, and seasonal changes
• Offer personalized suggestions tailored to guests' expectations to elevate their dining experience
• Contribute to a service culture centered on guest satisfaction
• Set table settings, ensuring presentation, organization, and cleanliness standards are met
• Keep workstations clean, orderly, and well-stocked
• Uphold strict hygiene and sanitation practices to comply with all health and safety regulations
• Collaborate effectively with front and heart-of-house colleagues to deliver timely and smooth service
• Foster a collaborative team working environment through open communication with and proactive support of colleagues
• Perform additional duties as assigned by the Manager, Restaurant or other members of the Management team

Skills, Experience, & Educational Requirements

• Minimum of 1 year of experience in a similar service role, preferably within a high-standard resort or upscale dining setting
• Prior experience working in a 5-star luxury hotel or resort is highly desirable
• Previous experience with POS systems, such as Micros, is advantageous
• Excellent communication and interpersonal skills, with the ability to work effectively in a team-oriented environment
• Composed under pressure, being able to deliver seamless service in fast-paced, high-demand situations

Seasonal Benefits:

• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to: constant standing, walking, stooping, kneeling, and bending in an operational environment for long periods of time; frequent bending, twisting, stooping, and pulling; regular lifting and carrying of loads up to 50 lbs; frequent work in outdoor environments, which may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.