Operator

JOB SUMMARY CUSTOMER SERVICES REPRESENTATIVE (PHONE OPERATOR) Administrative Support Workers Non-Exempt Operators Operations Manager November 2, 2016 Answers telephones, schedules patient appointments, updates patient data and directs patient complaints. ESSENTIAL JOB FUNCTIONS • Take incoming calls, route to the appropriate place, and relay messages. • Call patients to make appointments, reschedule appointments, and/or remind of appointments. • Enter patient information into computer programs. • Present a professional image at all times to clients and vendors and maintain a positive reputation of the company. • Interacts appropriately by being polite, courteous and responsive to clients, family, visitors, and other GCHC personnel. • Uses proper telephone etiquette and promptly transfer calls, when appropriate to other GCHC personnel. • Input information in the database based upon the content of the phone call. • Organizes job duties in a manner which enables timely completion of quality work, to provide optimum customer service and to achieve department goals. • Ensure all patient records and related documents are managed and maintained timely, accurately, and consistent with all HIPAA and related regulations and requirements. • Coordinate with related departments as required. Answers questions and provides assistance. • Keep management appropriately informed of area activities and of any significant problems. • Provide various reports as needed. • Present a professional image at all times to clients and vendors and maintain a positive reputation of the company. • Follow all relevant company policies and procedures. • Perform other tasks as assigned. QUALIFICATIONS Licenses, Certifications, and/or Registrations • Current ‘Basic Life Support’ (BLS) certification required. Education, Experience, and/or Training • High school diploma or equivalent required. Job Description • Minimum 2 years’ experience in healthcare preferred. Knowledge, Skills, and Abilities • Possess adequate knowledge of medical terminology to ensure optimal comprehension between client and medical staff preferred. • Knowledge of basic office procedures to include scheduling, registration, medical records filing, insurance coverage, referrals and authorizations preferred. • Knowledge of the Center’s services, departments, rules, and regulations. • Requires excellent communication skills and the ability to work effectively with persons of different cultural and socio-economic backgrounds. • Must possess excellent customer service skills and present positive image of the Center. • Excellent interpersonal skills. • Bilingual (Spanish) preferred. • Listens, comprehends, and effectively communicates to both English-only and Spanish-only speaking patients and staff. • Able to use office equipment and computer programs, including phone systems, typing, fax, and copy machine. • Able to organize job duties in a manner which enables timely completion of quality work. • Ability to follow orders pertaining to work duties. DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skill, tasks, requirements, efforts, or working conditions associate with the job. While this is intended to be an accurate reflection of the current job, Gulf Coast Health Center, Inc. reserves the right to revise or change job duties and responsibilities as business needs arise. In compliance of EEOC regulations, if the employee cannot perform the essential functions of this position in a satisfactory manner, further accommodations shall be made if it does not constitute undue hardships upon this organization. Resources Needed • Please list resources that are lacking that could assist in performing your job for consideration by the company: ACKNOWLEDGMENT I have received, read and understand the above job description and can perform the essential functions of the job with or without reasonable accommodation. In the event I need future reasonable Page 2 Job Description accommodation(s) it is my responsibility to submit that request in writing to management for review. I have received, read and understand the above job description and can perform the essential functions of the job. Nothing implied here constitutes a contract or alters employment-at-will. #J-18808-Ljbffr Gulf Coast Health Center, Inc.