Senior Program Optimization Consultant Commercial Cards

Overview Brand: HSBC Area of Interest: Commercial Banking Location: Washington, DC, US, 20004 Work style: Hybrid Worker Date: 18 May 2026 In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. Purpose Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Role and Responsibilities To be successful in this role, you will serve as the client advocate in managing the HSBC global network to ensure client satisfaction. This will likely involve conducting quarterly reviews with the client, driving HSBC product and proposition deployment, understanding major client initiatives, their operating procedures, organization structures and needs in identifying and supporting the delivery of Commercial Card solutions. Manage, design and execute program growth across a Commercial Card client portfolio Drive program retention and support the introduction of new products and solutions Collaborate across internal teams to deliver optimal outcomes for the organization and clients Lead quarterly business reviews with clients to assess performance, identify opportunities, and align strategic priorities Partner closely with Sales and Banking teams to identify and deliver cross-sell opportunities and support revenue expansion initiatives Qualifications Knowledge of commercial card products and trends is essential Client facing commercial cards consulting experience and be able to operate at the executive level across regions and global businesses, both internally at HSBC and with the client Experience in Commercial Card solution selling and fitting products and services against client business issues, with a focus on maximizing revenues Subject Matter Expertise in card processing systems as they relate to Commercial Cards and experience of leading and managing complex global projects in the cards industry is desirable Microsoft proficiency including Excel, for business and client analysis, as well as Word and PowerPoint for business and client reviews MBA, or bachelor’s in finance or accounting preferred, or equivalent experience in a Commercial Card environment Advanced problem-solving skills, excellent interpersonal skills, time management, trusted team player, committed, and organizational skills; commitment to working with global clients and participating in discussions across various time zones outside of normal working hours Employee Benefits and Culture As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future! Compensation The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. EEO Statement All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. #J-18808-Ljbffr