HIM Tech/ROI Specialist - HRMC - FT

Job Title

HIM Tech/ROI Specialist - HRMC - FT

Job Description

Reconciliation of patient records to include prepping/scanning of documentation according to policies and procedures to assure timely processing of information. Performs all routine Release of Information (ROI) functions, including retrieving electronic and paper health records, ensuring appropriate request received that complies with all federal, state and agency regulations regarding release of information. Serves as front reception for the Health Information Management (HIM) Department. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Benefits

Paid Parental Leave

Tuition reimbursement

Paid time off

Holiday premium pay

Shift and weekend differential pay

401k with a 6% employer match

Medical, Dental, and Vision coverage

Employee assistance program

Essential Functions

Picks up and reconcile medical records and loose documentation from nursing and ancillary departments to ensure discharged records are received and processed timely. Follows up with nursing and ancillary departments to locate missing medical records. Preps and Scans medical records and loose documents. Performs quality review on documentation to ensure image is present, each piece of paper is indexed to the correct patient, and documents are indexed accurately in the electronic health record. Abides by the Health Insurance Portability and Accountability privacy and security regulations regarding all aspects of Protected Health Information (PHI). Perform all activities relating to release of medical information to all requestors, including patients, physicians, other health care providers, insurance companies, external auditors, attorneys, etc. in accordance with hospital policy and state and federal laws. Processes subpoenas and court orders. Contacts requestors when non-compliant requests are received to explain authorization requirements. Inputs all release requests into ROI software, along with maintaining status of all requests. Scans all release requests into the patients' electronic health record. Alerts facility leaders of unusual requests. Upholds security and confidentiality regulations for record access and review. Support department activities such as answering the phone and providing customer service to all callers and visitors to the department. Participate in department performance improvement projects. Adheres to defined quality competencies per policy Meets and maintains productivity standards for competencies

Minimum Knowledge and Skills Required

Basic keyboarding, filing and computer knowledge and skills. Strong knowledge of HIPAA regulations and ability to maintain confidentiality surrounding protected health information (PHI). Excellent verbal and written communication skills. Ability to prioritize and work independently as well as working as a team member. Demonstrated ability to communicate effectively with leadership, internal and external customers. Critical thinking skills with the ability to analyze issues and problem solve, be empowered to expedite decisions, explore and recommend options and follow-up on outstanding issues related to their work.

Preferred Knowledge and Skills

Knowledge of medical terminology.

Preferred Behavioral Skills

Integrity: A personal presence which is characterized by a sense of honesty and the willingness to do the right thing. The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System

Compassion: A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact. Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.

Accountability: Demonstrated track record of ownership of situations, projects and issues. Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.

Respect: Demonstrated ability to collaborate with a diverse population. Treat all internal and external customers with a positive, proactive service orientation.

Excellence: Strong communication skills and the ability to service our customers with the highest of standards.

Minimum Education and Experience Required

Post high school education or 2 years' experience in Health Information or similar health-related experience Experience in an office environment including interaction with public.

Preferred Education and Experience

Associate Degree minimum preferred Previous experience in release of information functions preferred. Medical Record experience preferred. Medical terminology.

Required License/Registration/Certification

None

Preferred License/Registration/Certification

RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator).

Equal Employment Opportunities

Hutchinson Regional Healthcare System does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other status protected by applicable law. It is our policy to provide equal employment opportunities to all qualified individuals and to prohibit discrimination and harassment of any kind.

E-Verify Participation

We participate in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, we are required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before we can take any action against you, including terminating your employment. We will only use E-Verify once you have accepted a job offer and completed form I-9.