Facility Customer Service Coordinator

Facility Customer Service Coordinator The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs. Location: 4168 N Pecos Road, Suite 105, Las Vegas, NV 89115 Schedule: Full‑time, Monday – Friday, 7:00 am – 3:30 pm (seasonal not available) Compensation: $18.00 – $23.00 per hour Responsibilities Address customer inquiries via telephone and email by providing accurate information regarding products and product applications. Ensure high levels of customer satisfaction through excellent service. Build positive relationships with customers. Intake, process, and verify customer orders to ensure they are completed and documented accurately. Build and maintain knowledge of all products to ensure effective customer recommendations. Act as liaison between customer, sales representatives, and store staff. Ensure compliance with policies and procedures including safety, loss prevention, and security. Follow quality service standards and comply with procedures, rules, and regulations. Assist with moving and loading product. Operate batch tinting equipment as needed. Minimum Requirements Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future. Must be able to read, write, comprehend, and communicate in English. Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lb. frequently and up to 100 lb. on occasion. Must have at least one (1) year of work experience in customer service, retail, or sales. Preferred Qualifications Associate’s degree or higher in Business, Sales, or Marketing. At least one (1) year of experience working as a Facility Coordinator. At least three (3) years of work experience in customer service, retail, or sales. At least one (1) year of work experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks, order pickers, vacuum‑hoists, drum dollies, conveyor belts). Previous work experience selling paint and paint‑related products. Prior work experience operating tinting or color‑matching equipment. Background and Legal Information The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to protect the safety of the Company’s staff, employees, and vendors. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware that Sherwin‑Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information such as national identification numbers, date of birth, or bank account numbers during the application process. #J-18808-Ljbffr Sherwin-Williams