ServiceNow Architect
Openkyber
Job Title : ServiceNow Legal & Contract Operations (LCO) Senior Solution Architect / Technical Consultant Location : Santa Clara, CA 12+ months Contract Position Overview We are seeking a senior, customer-facing ServiceNow Legal & Contract Operations (LCO) Solution Architect / Technical Consultant to advise enterprise customers, conduct architecture and capability reviews, and drive adoption and value realization of ServiceNow LCO solutions. The ideal candidate will have 8+ years of customer-facing consulting experience , including experience as a Solution Architect, Technical Consultant, Process Consultant, Customer Success Manager, or similar role. Candidates should also have at least 2 years of ServiceNow technical platform experience and preferably 2+ years working with legal or contract-management processes or technology. This role requires a strong combination of ServiceNow technical knowledge, legal/contract-management domain expertise, customer success, executive stakeholder management, and value consulting. Key Responsibilities:
- Conduct customer architecture and capability reviews.
- Provide legal and contract-management advisory sessions.
- Advise customers on ServiceNow LCO capabilities, processes, and best practices.
- Drive adoption of ServiceNow Legal & Contract Operations products.
- Develop 101-level LCO training and enablement content.
- Deliver training sessions to ServiceNow Impact teams and customers.
- Engage with low-adoption and undeployed customers to identify opportunities for improvement.
- Support customer renewal-risk assessments and mitigation activities.
- Partner with CSMs, CSEs, Solution Sellers, Product Management, and other cross-functional teams.
- Manage and support cross-functional customer adoption initiatives.
- Monitor customer engagement, adoption metrics, and reporting compliance.
- Review and improve NowCreate implementation and enablement content.
- Develop customer success stories and customer-facing materials.
- Create adoption sequencing and high-value capability content.
- Coach and mentor customers on ServiceNow capabilities and best practices.
- Support value consulting and value-realization initiatives.
- Develop and deliver customer-facing webinars and presentations.
- 8+ years of experience in customer-facing consulting , such as Solution Architecture, Technical Consulting, Process Consulting, Customer Success, or related roles.
- 2+ years of ServiceNow platform experience in a technical capacity.
- Experience as a ServiceNow Developer, Solution Architect, Technical Consultant, or similar technical role.
- Strong knowledge of ServiceNow: Playbooks Process Automation Designer Integration Hub Integration capabilities
- Strong customer-success and advisory mindset.
- Strong ability to advise, coach, and mentor enterprise customers.
- Strong understanding of legal and contract-management processes.
- Experience with value consulting and value realization.
- Data-driven approach to customer adoption and engagement.
- Excellent written and verbal communication skills.
- Experience developing customer-facing content, presentations, training, or webinars.
- Ability to work effectively with executive-level stakeholders.
- 5+ years managing executive business stakeholders within customer organizations.
- 2+ years of experience with Legal or Contract Management processes or technology.
- Experience implementing ServiceNow Legal & Contract Operations products.
- Experience with enterprise legal operations, contract lifecycle management, or legal technology.
- Experience with ServiceNow Impact or similar customer-success/adoption programs.
- Experience creating implementation, adoption, and enablement content.
Thanks OpenKyber
For applications and inquiries, contact:View email address on us.fitly.work
Vacancy posted 4 days ago
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