Sharkee's Team Member - Sharkee's Bar & Grill, Holland

Job Description

Job Description

Sharkee's is a fast-paced, high-energy workplace, with endless opportunities for skill development and advancement. Come join the best team in the Food and Beverage and the Hospitality Industries! 

As a Sharkee's Team Member you would be responsible for providing food and beverage service to all guests, while following TIPS, local health department, and Suburban Inns standards, as well as going above and beyond to ensure that guests are 100% satisfied. This position is part of a team that works together to complete all shift duties within the dining areas.

*PART TIME to FULL TIME available

Benefits Include:

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules 
• Holiday Pay
• 8 hours of paid volunteer time per year 
• Advancement opportunities
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:
•    Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
•    Inspect dining area prior to opening (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
•    Obtain orders from guests ensuring accuracy while following Sharkee’s steps of service
•    Ensure all guests requesting alcohol have proper ID and are over 21 years of age
•    Adhere to all MLCC regulations and abide by TIPS training standards for responsibly serving alcohol
•    Verify accuracy of the bill and present to the guest
•    Handle all cash and credit card charges as prescribed by standard operating procedures
•    Advise Restaurant Lead of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
•    Complete assigned shift duties
•    Bus tables, run food, ensure guest satisfaction, and help all other areas when needed, not limited to assisting cooks, cleaning, portioning, prep work, or any other duties required
•    Complete closing checklist
•    Exhibit regular and recurrent attendance records
•    Follow all Suburban Inns Processes
•    Other duties as requested by management

Position Requirements:
Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills 

Formal Education and Job-Related Experience:  None 

License, Training, and/or Certification Required: TIPS Certification (will be completed upon hire) 
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs 

Required Travel: Position does not require travel to other Suburban Inns properties or client locations.  Work is completed on the property 

Uniform and Appearance Guidelines:

Uniform: A shirt and nametag will be provided. Team Members are responsible for their own pants and shoes meeting Suburban Inns specifications (ask manager for approval). Pants need to be black slacks (no yoga-style) and shoes need to be black, close-toed and non-slip. 

Appearance: Hair must be restrained in accordance with local health code regulations. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Hotel Operations has the authority to veto any decision made by the position’s supervisor.

We are a dynamic organization in a rapidly changing industry.  Accordingly, the responsibilities associated with this job will change from time to time in accordance with Hilton’s business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

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