Inside Sales Salesperson

Job Description

Job Description

We're looking for a highly organized, customer-focused professional to become the communication hub of our growing company.

As our Customer Experience Coordinator/Inside Sales, your primary responsibility will be converting inbound leads into scheduled appointments. You'll answer incoming calls, respond to web inquiries, texts, emails, and social media leads, ask qualifying questions, and ensure every customer receives a prompt, professional experience from their very first interaction.

You'll also play a key role in managing our CRM by following up with open opportunities, reactivating past leads and previous customers, and ensuring no opportunity falls through the cracks. Success in this role comes from excellent communication, strong organization, consistent follow-through, and a genuine desire to help people.

If you enjoy talking with people, staying organized, and making a direct impact on a growing business, we'd love to meet you.

$67,500 at plan earnings

• Maintain the client database to make sure the sales team can access current information on all leads
• Assess and send qualified leads to inbound sales representatives so they can convert clients and provide quick turnaround
• Expand the clientele by finding new business opportunities within specific geographies
• Prospect potential customers via cold calling, email, or other forms of communication to ensure they are added to the sales pipeline and produce more qualified leads
• Report on key performance and sales metrics on a monthly and quarterly basis to ensure sales goals are achieved

• Respond to inbound calls, web forms, texts, and social leads.

• Qualify homeowners and schedule appointments.

• Keep the CRM clean and ensure every lead has a next step.

• Re-engage old leads and past customers.

• Support the sales team through consistent follow-up.

• Strong time management skills, communication skills, both written and verbal, and interpersonal skills
• Proven track record of at least 2 years of experience in a sales position or related field
• Understand the sales process and how to enter information into client databases

• Experience in inside sales or customer service roles, preferably within the construction industry.

• Ability to maintain and manage a CRM system, ensuring all client information is up-to-date and accurate.

• Proven track record of meeting or exceeding sales targets through effective lead conversion and follow-up.

• Strong communication skills, both verbal and written, to engage with potential clients and team members effectively.

• Ability to analyze sales metrics and report on performance to ensure alignment with sales goals and objectives monthly and quarterly.

Upper West Exteriors is a growing exterior renovation company serving homeowners throughout the greater Seattle area. We believe great companies are built by great people and are committed to creating an environment where team members are trusted, supported, challenged, and given opportunities to grow.

Everything we do is guided by our PEAKS core values:

Professionalism – Clear communication, strong preparation, and pride in representing our company.
Ethics – Doing the right thing, even when no one is watching.
Accountability – Taking ownership, following through, and always improving.
Kindness – Treating customers and teammates with respect and empathy.
Service – Going above and beyond to create an exceptional customer experience.

If you're looking for more than just another job—if you want to join a team that's growing, values your contributions, and believes in doing quality work the right way—we'd love to meet you.