Operations Technical Specialist

What you'll do As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block’s tax office network. You will be responsible for executing hands‑on operational and technical tasks, including basic technology set‑up, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season. Day to day responsibilities Perform basic building maintenance such as replacing light bulbs, ceiling tiles, cleaning HVAC vents, conducting minor low‑voltage electrical work and repairing minor damages Deliver supplies and materials to and from tax office locations in a timely and organized manner Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operations Coordinator and Operations Technology Analyst Maintain an inventory of district resources Track and control hot spare computer equipment in the district Document hardware problems and their resolution within the ticketing system Maintain up‑to‑date technical knowledge of the department’s supported products and systems Participate in all required training relevant to the position and perform other duties as assigned Education High school diploma or equivalent Experience and Skills Ability to lift up to 55 lbs Ability to follow direction Ability to work independently with minimal supervision Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware Demonstrated decision making, analytical, and problem‑solving skills Demonstrated organization, prioritization, and project coordination skills Effective oral, written, and interpersonal communication skills; ability to interact with all levels of associates Effective time management and organization skills with the ability to handle multiple priorities Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools Reliable transportation to travel between office locations as required Benefits Competitive compensation and benefits to support your health and well‑being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex‑based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. #J-18808-Ljbffr H&R Block, Inc.