Office Administrator

Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

About CRDN: CRDN Team Crouch provides expert restoration services for textiles, electronics, art, and other contents damaged by fire, smoke, water, or other disasters. We own and operate our own plants and warehouses, ensuring all work is done on-site. As a key supplier to major homeowners’ insurance companies across Texas, Arkansas, and Tennessee, CRDN is proud to be part of a select group of dry cleaners committed to high standards of excellence and a full range of services.

Position Overview: CRDN of [Location] is seeking a Restoration Office Assistant to support daily administrative and operational tasks. This role will be responsible for assisting with office management, coordinating job files, supporting customer interactions, and ensuring efficient workflow within the restoration team. The ideal candidate will be highly organized, detail-oriented, and able to multitask in a fast-paced environment.

Job Type: Full-Time Pay Type: Salary (based on experience) Pay Schedule: Biweekly Location: Houston, TX Schedule: Monday to Friday, 7:30 AM to 4:30 PM

Responsibilities: Administrative Support

Assist with maintaining and organizing job files, reports, and customer records.

Maintain daily TIPS and Xact Analysis Notes to ensure accurate job tracking and communication.

Prepare and submit invoices, reports, and documentation as needed.

Enter and update job details in company systems.

Assist with scheduling pickups, deliveries, and pack-outs.

Ensure all paperwork and digital records are accurately maintained and up to date.

Customer Service & Communication

Serve as a point of contact for customers, insurance adjusters, and contractors.

Provide timely and professional responses to customer inquiries via phone and email.

Assist with scheduling and confirming appointments with clients and field teams.

Communicate job updates and assist with resolving customer concerns.

Operational Coordination

Support restoration technicians by ensuring they have necessary job details and paperwork.

Track work orders and ensure timely updates are provided to management.

Coordinate with various departments (billing, warehouse, field teams) to ensure smooth job progression.

Monitor inventory of office and job-related supplies and place orders as needed.

Billing & Reporting

Assist with processing invoices and submitting reports to the finance team.

Ensure accurate billing documentation is collected and maintained.

Help manage collections and follow up on outstanding payments as needed.

Quality Control & Compliance

Ensure all job files meet company standards and industry compliance regulations.

Assist with reviewing and verifying documentation for accuracy.

Maintain confidentiality of customer and company information.

Job Requirements:

Must be 18 years of age or older.

Must have a valid driver’s license and reliable transportation.

Strong attention to detail and ability to work in a fast-paced environment.

Comfortable working in an industry that deals with fire, water, and wind damage restoration.

Must be able to work independently and as part of a team.

Excellent verbal and written communication skills.

Qualifications:

Minimum of 1-2 years of office administration or customer service experience (preferably in restoration, insurance, or related industries).

Strong organizational and multitasking abilities.

Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn company software.

Experience with TIPS and Xact Analysis is highly preferred.

Experience in job tracking, billing, or invoicing processes is a plus.

Knowledge of insurance claims processes or restoration services is preferred.

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off (PTO)

401(k) with Company Matching

Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

Experience:

Office Administrative : 2 years (Required)

Location:

Memphis, TN 38118 (Required)

Work Location: In person