Senior Program Manager, HR AI Product Experience

Overview Labcorp is seeking a Senior Program Manager, HR AI Product Experience for a team in Durham, NC. This is a full‑time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule that includes a minimum of three in‑office days per week at an assigned location, supporting collaboration and flexibility. Responsibilities AI Agent Experience Ownership & Product Management: Serve as the product manager for the DiNA assistant, leading ongoing development, feature enhancements, prioritization, and governance. Own the content and skills roadmap for DiNA, partnering with COEs (Benefits, Talent, Rewards, Employee Relations, People Services, etc.) to bring new topics and capabilities into the assistant. Manage day‑to‑day operations and intake for improvements, ensuring the backlog reflects business priorities. Maintain and refine DiNA’s tone, behavior, accuracy, and inclusivity, especially for sensitive HR topics. Cross‑Functional Leadership & Partnership: Act as the primary “bridge” between HR functional teams and the HR AI Tech leader, translating employee and manager needs into clear DiNA requirements. Coordinate closely with the HR AI Tech team to ensure DiNA roadmap items are aligned with the broader IBM platform roadmap, without duplicating technical ownership. Partner with HR Communications to ensure messaging, change management, and updates related to DiNA are effective and well‑distributed. Content, Conversation & Skill Development: Oversee all conversation design, content updates, and new skill deployment within DiNA. Lead structured governance routines to ensure accuracy, compliance, and global alignment across all DiNA content. Work with COEs to ensure their expertise is embedded correctly and refreshed continually. Performance, Insights & ROI: Monitor DiNA’s performance using dashboards, analytics, and sentiment insights to identify friction, where users “get stuck,” and opportunities for improvement. Track ROI and effectiveness, ensuring DiNA reduces manual HR work, decreases ticket volume, and improves employee/leader satisfaction. Conduct ongoing testing, validation, and pilot execution for new skills or features. Governance & Quality Control: Maintain AI governance standards in partnership with Legal, Privacy, Compliance, and the HR AI Tech team. Serve as the decision point for what DiNA should answer autonomously versus what must be routed to a human expert. Ensure employee and manager experiences are high‑quality, accessible, and aligned with global HR standards. Minimum Qualifications Bachelor’s Degree and 8 or more years in HR, HR Operations, Employee Experience, or related fields with a strong understanding of employee lifecycle processes and HR COE practices. 3 or more years’ experience with platforms like Workday, ServiceNow or WatsonX Orchestrate. 1 or more years’ experience with conversation or content design. Preferred Qualifications 1 or more years’ experience owning or managing chatbots or digital employee experience platforms. Additional Job Standards Experience managing cross‑functional projects or product roadmaps. Excellent communication, prioritization, and stakeholder management skills. Experience in large, global organizations. Knowledge of HR Service Delivery systems. Comfort with Agile methodologies. Application Window 5/31/2026 Pay Range $130K/yr to $165K/yr. All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. The position is also eligible for an annual bonus under the Labcorp Bonus Plan. Benefits Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. EEO & Hiring Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement. #J-18808-Ljbffr