Sales Lead, Keyholder (Full Time) - NEW Michigan Ave Store

Job Description

Job Description

The Role

As a Sales Lead, Keyholder, you will play a key role in store on the sales floor. Your experience in sales, menswear or store operations will mean you take the lead regarding some aspects of the store sales or operations. 

What you will be doing

As a Keyholder, you will be responsible not only for delivering exceptional customer service but also for taking on added leadership responsibilities, such as opening and closing the store and overseeing daily operations in the absence of management. Your passion for service will shine as you represent the CT Brand, providing a welcoming experience for every customer.

What we are looking for

We are looking for a natural leader with strong communication skills, capable of taking initiative and managing the store in the absence of the management team. You should be highly organized, detail-oriented, and proactive in ensuring smooth daily operations to handle the responsibility of store keys and opening/closing duties with ease.

What you can expect from us

CT is a privately-owned business, so we're not a big corporate-style place to work. Our senior leaders are transparent and approachable, and we welcome ideas to make this a great place to work. We value our people whilst being product and customer obsessed. We offer excellent benefits while working here, these include:

• Quarterly bonus based on team sales performance
• Uniform allowance from day one - from top to toe in Charles Tyrwhitt!
• 401K with 5% company match
• Vison/dental/medical insurances for self and family with company contribution
• Part-time paid time off
• PayActiv partnership: get wages already earned before payday! 
• Employee Assistance Program

*This role requires work authorization to work in person within the United States* 

*As required by law, this role can reasonably be expected to pay a base salary to the successful candidate anywhere between $20.00-$22.00 per hour. This is dependent upon experience related to the role* 

Who we are 

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of the entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it. 

Charles Tyrwhitt’s spiritual home and flagship store is located on London’s Jermyn Street, in the United Kingdom where our presence is well known. We also have a strong online presence in the US, with retail stores in 7 states and a New York head office. We also operate across Europe and Australia! Pretty impressive, eh? And as of 2022, we're proud to be recognized as a carbon-neutral retailer as we continue our journey to be a sustainable business.

Learn more about us at

‘I am Proud and Free to be me!’

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial group. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”. We want colleagues to love working for CT and for it to feel like a place where they can be, and want to be, themselves.