Patient Account Specialist Senior-Onsite

Job Description

Job Description

9212099 Patient Account Specialist Senior-Onsite, Houston, TX, 3 Months temp to permanent
Sigma Inc. is currently looking for a Patient Account Specialist Senior to work onsite with our team in Houston, TX.

Shift Timings : Monday-Friday, 8 am - 5 pm

• Provides medical collection services for TLRA collection units.
• Utilizes a strong background as a medical collection specialist to successfully resolve accounts placed with TLRA for collection.
• This involves performing collection activities related to follow-up and account resolution and includes communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines.
• Patient and client satisfaction is essential.
• Associates in the collection units are expected to have knowledge of the overall collection work processes for both active AR and Client inventory.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives.
• Documents and updates patient account information in TLRA's collection software system timely and accurate to include appropriate account status.
• Handles inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
• Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.

Requirements:

• 3-5 years of experience in healthcare billing/collections or collection agency environment required
• *Must have: Medical billing & collections with account resolution in a hospital setting. Insurance verification, Experience with Epic and Meditech**