Systems Integration Advisor

Req ID:389103NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Systems Integration Advisor to join our team in Frisco, Texas (US-TX), United States (US).LocationUS/ remoteExperience5-10 years of IT Application Support experience2+ years supporting healthcare communication, clinical workflow, nurse call, patient engagement, or hospital integration platforms.Job SummaryWe are seeking an experienced Connexall Application Support Engineer to provide L2/L3 support for the Connexall Clinical Communication and Workflow Platform. The resource will be responsible for monitoring, troubleshooting, maintaining, and optimizing clinical communication workflows that connect nurse call systems, patient monitoring devices, EMR/EHR systems, mobile communication devices, and other healthcare technologies.The ideal candidate will have healthcare IT experience, strong troubleshooting skills, and expertise in healthcare integrations and clinical workflow systems.Key ResponsibilitiesApplication Support & OperationsProvide L2/L3 production support for the Connexall platform.Monitor application availability, alerts, queues, and workflow processing.Investigate and resolve incidents within established SLAs.Perform root cause analysis and implement preventive actions.Support platform upgrades, patches, and release activities.Participate in on-call support rotations as required.Clinical Workflow SupportSupport and maintain clinical communication workflows.Troubleshoot nursing communication and alert escalation issues.Support alarm routing, staff assignment, and notification workflows.Ensure reliable delivery of critical clinical alerts and messages.Integration SupportSupport integrations between Connexall and:Nurse Call SystemsVoceraVoalteCisco communication systemsEpicPatient Monitoring SystemsMobile devicesPaging systemsContact center platformsResponsibilities include:Interface monitoringIntegration troubleshootingData validationMessage delivery supportWorkflow testingSystem AdministrationManage system configurations and user profiles.Support role-based security and access management.Configure clinical units, devices, escalation groups, and workflows.Monitor system capacity and performance.Incident & Problem ManagementHandle Sev1, Sev2, and Sev3 incidents.Perform detailed log analysis.Develop knowledge-base articles and troubleshooting documentation.Coordinate with vendors and hospital operations teams during critical incidents.Required Technical SkillsPlatform Skills5 + Years of Experience supporting Connexall or similar clinical communication platforms.5 + Years of Understanding of healthcare communication workflows.5 + Years of Experience with nurse call and alarm management systems.Healthcare Integration SkillsHL7FHIR (preferred)Interface EnginesAPIs and Web ServicesClinical Messaging PlatformsDatabase SkillsSQL Query WritingPerformance TroubleshootingData ValidationReporting SupportPreferred Healthcare ExperienceExperience supporting:ConnexallVoceraVoalteEpicPatient Monitoring PlatformsEducationBachelor's Degree in Information Technology, Engineering, Healthcare Informatics, or related field.About NTT DATANTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.Job SummaryJob number: 389103Date posted : 2026-09-09Profession: OtherEmployment type: Full time