Customer Service Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Paid time off

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We are looking for an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you love helping people and thrive in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Work with the agent to establish and meet marketing goals.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Work with the agent to identify and support local community events in our market.

As an Agent Team Member, you will receive...

• Salary plus monthly commission/bonus
• Paid time off (vacation, personal/sick days, holidays)
• 401k Match
• Consistent schedule (M-F; 9-5 - office not open on weekends) 
• Valuable personal and professional experience working in a small, independent business that is backed by State Farm brand
• Growth potential/Opportunity for advancement within the agency 
• Career advancement opportunities within State Farm or in opening your own agency
• Team Building Activities (holiday dinners, happy hours, birthday celebrations/work anniversaries in office)
• Professional Development tools/training like Trophy Club & Team Member Trainer that help enhance your sales and customer service skills

Requirements to be Successful in the role: 

• Customer Service experience required, sales experience a plus
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Proactive in problem solving
• Ability to work in a team environment
• Bilingual - Spanish required
• Property and Casualty license (must have currently or willing to obtain)
• Life and Health license (must be able to obtain post employment)

Marc Torres has established himself as a successful State Farm agent for our 15 years in Linden, NJ. He has a unique ability to relate, train and develop his team members because he himself started as a Team Member at a State Farm Agency over 20 years ago. While he empowers his Team to "own" their own professional development, teaching is one of his passions along with supporting his team in their career goals. During his tenure as an agent he has earned many awards (Chairman's Circle, SVP Club, Life Ambassador Club, Silver Honor Club and Small Business Leaders) but his proudest accomplishments have been supporting multiple team members to advance to opening their own agencies. Marc leads his team in ways that feel more like family than just employees. He leads by example and is dedicated to doing things the right way no matter what - focusing more on the customer than numbers.

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.