Patient Safety Attendant

City/State: Nyack, New York Department: Float Bargaining Unit: NH- SEIU-1199 Work Shift: Evening Work Days: ALTERNATE WEEKENDS, ALTERNATE WORK SCHEDULE, ROTATING SCHEDULE Scheduled Hours: 2:30 PM-11 PM Scheduled Daily Hours: 8.5 HOURS Hours Per Pay Period: 40 Hourly Rate/Range: 20.95-21.59 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. Job Summary The Patient Safety Attendant is responsible for observing and providing in room observation to assigned patient(s) under direction of the Registered Nurse and in collaboration with the Patient Care Associates. The PSA carries various clinical responsibilities as well as documentation of tasks and observations and upholds the Patient Bill of Rights. Essential Functions JOB SPECIFIC COMPETENCIES: Demonstrates the required job specific technical/professional knowledge, skills and abilities. Provides assistance to meet personal hygiene and grooming needs. Provides assistance with the nutritional needs of the patients, including feeding, mealtime assistance/set-up, supplying fluids, refilling water pitchers and delivering supplemental/bedtime snacks. Lifts, moves, turns and transports patients out of bed, chair, stretcher, wheelchair, portable mechanical lift, etc, maintaining proper body mechanics. Maintains a clean, neat, safe environment of the patient’s room during the hospital stay. Communicates all patient care information to the Registered Nurse or PCA Documents observations and activities, reporting pertinent changes in the patient’s condition to the Registered Nurse. Observe patient for signs of suicidal disposition and call for help immediately. Effectively interacts with patients, families and all members of the Interdisciplinary team. Ability to multi-task in a very busy environment Excellent Customer Service skills Excellent organizational skills; demonstrates exceptional ability in managing the environment. Employee Performance Standards A. CUSTOMER SERVICE: Demonstrates the ability to create a positive interaction with the customer. Demonstrates positive communication with people of different cultures, values and beliefs. Demonstrates the ability to acknowledge customer concerns and takes corrective action. Demonstrates compliance with identified customer service behaviors. Provides escort to customers when necessary. PERFORMANCE IMPROVEMENT: Participates in Department/Hospital-wide activities which improve processes and/or outcomes. Utilizes resources to maintain and improve self development and knowledge. Complies with licensure and/or certification requirements. Participates in annual competency assessment. BUDGET: Demonstrates fiscally prudent use of equipment and supplies. Utilizes charge process for supplies/equipment PROJECTS/ASSIGNMENTS: Completes projects/assignments within projected time frames and expectations. B. MISSION/STRATEGIC PLAN: Participates in activities which support the mission of the hospital Hospital-Wide Standards A. Organizational Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including: WORKING TOGETHER “I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact.” Place team success above individual recognition. Be receptive to new ideas and approaches within my workplace. Offer assistance generously without hesitation. EMPOWERMENT “I will be accountable, responsible, and self-directed in all aspects of my work at all times.” See projects through to ensure completion. Problem solve with patients, family members, and other employees. Follow up to ensure a resolution. COMMUNICATION “I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.” Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) Use positive communication in my tone of voice, body language, and choice of words. APPEARANCE “I will dress in a manner that reflects a professional and positive image of the hospital at all times” Maintain a clean, neat, and professional appearance. Adhere to the Hospital's dress code policy. Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors. RESPONSIVENESS “I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.” Respond empathetically. Apologize for delays and concerns. EXCELLENCE IN SERVICE “I will strive to ‘do my best everyday’ in exceeding customer expectations.” Anticipate and address my patients’ and customers’ needs. Avoid negativity and exhibit a “can-do” attitude. “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community. Qualifications High School Required or GED Required 1-3 years Prefer previous Health Care experience or experience as a companion to the geriatric or psychiatric patient Preferred Full command of English Language, spoken and written. Sufficient physical ability to assist PCA and RN with patient care functions. Demonstrated computer aptitude BLS- American Heart Association within 30 Days Required Attend mandated training session including non violent crisis intervention. within 30 Days Required Equal Employment Opportunity Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. About Us If you’re a skilled healthcare professional who values teamwork and excellence in patient care, then Montefiore Nyack Hospital could be your perfect match. As part of the Montefiore Health System, we offer the quality of a premier academic medical center and the caring of a community hospital. We’re committed to the health and well-being of Rockland County’s residents and our team members, and offer flexible opportunities for per diem, part-time and full-time employment. Team members benefit from: Robust compensation package, including competitive pay, medical benefits, tuition reimbursement and more Outstanding professional staff The clinical excellence of the Montefiore Health System Opportunities for growth through training and continuing education Equal Opportunity Employment Zero tolerance policy for discrimination, harassment and abuse Fair employment practices, including equal treatment in hiring, promotion and compensation WE CARE code of conduct for all team members ust 35 miles from New York City, Rockland County offers friendly communities, natural beauty, outdoor pursuits, convenient shopping and easy access to New York City. While Rockland County has plenty to offer, both the mountains and the beach are within a few hours’ drive. Rockland is an area full of history and has a vibrant arts scene with museums, theaters, music venues, cultural events and festivals. Learn more about cultural events in Rockland County. With over 3,000 acres of parks, Rockland County is a Preserve America Community protecting open spaces and uncluttered skylines. The county offers trails, dog runs, historic landmarks, water activities, golf and horseback trails. Learn more about outdoor activities in Rockland County. One of the top dining areas in the Hudson Valley, Rockland County features award-winning chefs and a growing craft beverage scene. Shopping options range from independent boutiques in quaint downtowns to the Palisades Center mall, a four-level shopping experience. Learn more about dining and shopping in Rockland County. Safe, thriving communities with outstanding schools and healthcare make Rockland County ideal for both professionals and families. Whether you’re growing your family and looking for good schools and family-friendly neighborhoods or growing your career and looking for higher education opportunities close to home, Rockland County has what you need. #J-18808-Ljbffr