Fraud & Compliance Operations Director

Fraud & Compliance Operations Director

Location: Nashville, TN Duration: 06 Months

About the Role

The Fraud & Compliance Operations Manager leads a team in day-to-day fraud monitoring, investigation, and compliance enforcement across Client's spend programs — including Corporate Credit Card, Business Travel Accounts (BTAs), and P-Card — as well as third-party/vendor transactions.

Reporting into the Compliance function, this role partners closely with the Expense Audit Team, Data Analytics, HR, Finance, and Legal to identify risk, conduct investigations, and drive accountability.

This is a hands-on operational role within a function that is actively being built; the right candidate is comfortable contributing across both strategy and execution.

Core Responsibilities

• Expense Account Monitoring & Fraud Analytics
• Analyze data to detect patterns and irregularities; partner with Data Analytics to build and maintain monitoring frameworks and red-flag detection.
• Conduct audits of expense reports, card transactions, and supplier payments to identify anomalies, policy violations, and potential fraud.
• Lead fraud investigations end-to-end — validating transaction authenticity, documenting findings, and coordinating escalations with HR, Legal, and external partners.
• Maintain case documentation, audit trails, and reporting dashboards in compliance with internal standards.

• Procure-to-Pay Compliance Monitoring
• Monitor compliance with corporate expense and reimbursement policies across the full procure-to-pay cycle; track exceptions, identify repeat violators, and drive timely resolution.
• Oversee purchase order (PO) governance — identify instances where requestors fail to properly validate and receive POs, track patterns, escalate repeat violations, and partner with relevant stakeholders to drive corrective action.
• Build and operate a third-party spend monitoring function to identify potential supplier fraud.

• Reporting, Insights & Stakeholder Collaboration
• Produce regular reporting on fraud findings, compliance trends, and exception patterns; deliver actionable insights to management to support risk-informed decision-making.
• Partner with Communications to develop and distribute employee-facing messaging in response to findings — including policy reminders, awareness notices, and escalation communications.
• Coordinate with Security on findings that warrant investigation escalation or access-related remediation; engage Policy teams to recommend and implement control enhancements based on identified gaps.

Qualifications Required

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 5 years of experience in fraud monitoring, investigation, and interviewing.
• Experience with machine learning or predictive modeling for fraud detection.
• Strong data analytics skills; proficiency in SQL, Excel, or visualization platforms (Power BI, Tableau).
• Experience with financial systems such as Concur, SAP, or Oracle.
• Solid understanding of expense reimbursement policies, financial controls, and PO compliance workflows.
• Strong written and verbal communication skills; ability to present findings to stakeholders at all levels.
• Proven ability to handle sensitive and confidential matters with discretion.
• Comfortable operating in a fast-moving, evolving environment with shifting priorities.

Preferred

• Advanced degree or additional certification (CPA, CIA).
• Familiarity with regulatory frameworks such as SOX, AML (anti-money laundering)
• Background in regulated industries (financial services, banking/credit card, insurance).
• Experience with fraud detection technologies and case management systems.
• Certified Fraud Examiner (CFE) designation.