Front Desk Associate/Service Associate

Job Title: Front Desk Associate/Service Associate
Location: Waltham, MA

Allworth Financial is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

SUMMARY:

Our Service Team consistently strives for service excellence. The Service Associate Client Support is responsible for providing exceptional administrative support to the financial advisory team and ensuring a seamless client experience. This role will focus on assisting with day-to-day client service requests, processing transactions, handling client inquiries, and managing account-related documentation. The Service Associate will collaborate closely with senior team members to deliver high-quality service and contribute to the smooth operation of client services.

This is a full-time, non-exempt position based in our Waltham, MA office and requires five days per week on-site. This position has an expected base salary ranging from $60k-$65k, with the potential for an annual bonus based on the employees' performance and the companies.

DUTIES AND RESPONSIBILITIES

• Serve as an initial point of contact for clients, addressing inquiries and providing timely responses to their needs via phone and email

• Assist with scheduling and coordinating client appointments, ensuring all logistics are handled efficiently and accurately

• Process client requests, including transactions and paperwork, in line with firm policies and procedures

• Assist in the onboarding process for new clients, ensuring a smooth and positive experience

• Collaborate with custodians and internal teams to resolve client account issues, transfers, and general service requests

• Support advisors with client-related documentation, ensuring all forms are complete, accurate, and submitted on time

• Provide notary services for client transactions as required

• Maintain up-to-date client records and help ensure accuracy and consistency across internal systems

QUALIFICATIONS

• 2-5 years of experience in a client-facing administrative role within the financial services or related industry

• BS/BA degree preferred; high school diploma or GED required

• Strong communication skills with the ability to establish rapport with clients and colleagues

• Experience with CRM systems and basic financial software (experience with custodial platforms is a plus)

• Knowledge of financial services industry practices, with familiarity in processing account transactions or client service inquiries

• Strong attention to detail and accuracy in handling client records and transaction-related documents

• Ability to multitask and manage competing priorities in a fast-paced environment

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

PHYSICAL REQUIREMENTS

• Works in an office environment

• Requires extended periods of sitting or standing at a desk, talking on the phone, and typing

• Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer

• Occasionally move about inside the office to access file cabinets, office equipment, etc.

• May carry or lift weight up to 10 lbs. in very limited occurrences

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.