Customer Support Rep (Chat, Text, Calls) - $19/hr

Omaha, Nebraska • In-Person • Full-Time
Now Starting at $19.00 per hour – Recently Increased Base Pay!

Who We Are

Not your average call center—that’s the Milan difference.

Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 39 states and continued growth, we’re expanding quickly—and our call center is the engine that drives it all.

This is a high-energy, team-first environment where people support each other, celebrate wins, and take pride in creating great client experiences. You’ll be surrounded by people who work hard, move fast, and genuinely enjoy what they do.

This role is the launching point for your Milan career. You’ll gain hands-on experience, learn the business from the inside out, and build a strong foundation for growth into:

• A full-time Client Coordinator (inbound sales) role
• Higher-earning, performance-based positions
• Opportunities across Milan’s corporate and field teams

About the Role

This is where the client experience comes to life.

As a Full-Time Client Services team member, you’ll support clients across the country through inbound calls, email, chat, and text. You’ll help schedule appointments, answer questions about their hair-free journey, resolve account needs, and assist new callers exploring a consultation.

Every interaction matters—you’ll create experiences that feel clear, helpful, and personal.

This role is fast-paced and high-volume. You’ll balance accuracy, efficiency, and strong service while delivering consistent experiences that reflect Milan’s standards.

Compensation

• Base Pay: $19.00 per hour
• Additional earnings through hourly differentials and commission
• Top performers earn $22–$24/hour total

Schedule

• Four weekday shifts plus one weekend shift
• Weekday shifts offered between 7:30am and 8pm
• Saturday shifts offered between 8am and 8pm
• Sundays 8am–4:30pm

Business Hours:

• Monday–Thursday: 7:30 AM – 8:00 PM
• Friday–Saturday: 7:00 AM – 8:00 PM
• Sunday: 8:00 AM – 6:30 PM

Part-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available and part-time team members are encouraged to apply.

What You’ll Do

Client Support & Experience

• Respond to inbound calls, emails, texts, and chat from current clients
• Support appointment scheduling and assist with account questions
• Deliver empathetic, confident, solutions-focused service
• Assist inbound leads and help guide them toward booking consultations

Operational Excellence

• Follow standard processes and scripting to ensure consistency
• Accurately document all client interactions
• Manage multiple conversations and systems at once

Performance & Team Environment

• Meet productivity and customer service expectations
• Participate in coaching, feedback, and development conversations
• Support team initiatives and continuous improvements

What You Bring

Minimum Requirements

• High school diploma or equivalent
• 1+ year of customer service experience in a fast-paced environment
• Ability to multitask across phone, email, and chat
• Strong written and verbal communication skills
• Typing speed of at least 60 WPM
• Proven reliability, professionalism, and strong attendance
• Ability to handle sensitive information with confidentiality
• Comfort working in a structured, metric-driven environment

Preferred Experience

• Call center experience
• Multi-channel customer support (phone, chat, email)
• Appointment scheduling or similar workflows

Behavioral Strengths

• Customer Obsessed: Creates positive, supportive client experiences
• Drive for Results: Takes ownership and meets expectations
• Coachable: Open to feedback and eager to grow
• Calm Under Pressure: Thrives in high-volume environments
• Collaborative: Communicates clearly and supports the team

Availability Requirements

• 16–24 hours per week
• Must be able to work morning or evening shifts
• Weekend availability required

Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.