IT Field Support Specialist

IT Field Support Specialist

We are currently seeking an IT Field Support Specialist for our Building Group project located in Mount Pleasant WI.

The IT Field Support Specialist provides daily service and support to users on a Mega Project via phone, ticketing system, or walk-ups for computer hardware, software and mobile devices. Assist Infrastructure Project Manager with jobsite setups as needed, Assist Network Engineers with various tasks at jobsite.

There are many compelling reasons why exceptional people should consider a career with our company:

• Challenging, complex work
• Creative and innovative problem-solving environment
• Supportive, communicative managers who reward hard work
• Opportunities for growth, training, and development
• Flexibility in career path & progression
• Opportunities to work and live all over the United States

RESPONSIBILITIES

• Provide daily onsite and remote technical support; including network, office applications, printers, computer equipment, and mobile devices.
• Assist with setting up networking equipment for job site. May assist with set-up of other jobs in the area.
• Outfit and support video conferencing as needed.
• Follow procedures and understand basic concepts to handle all Level 1 & 2 Support Knowledge Matrix items
• Work toward becoming Subject Matter Expert on all Level 1 Support Knowledge Matrix items.
• Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT personnel and Corporate IT Managers.
• Report weekly/bi-weekly with IT Managers to discuss issues, concerns, successes in area of influence.
• Work closely with Corporate IT team to ensure corporate IT Standards are implemented at the job.

QUALIFICATIONS

• Degree in Information Technology or related field or relevant experience
• At least 2 years' experience in IT support related field - will consider internships and part-time experience as well
• Must have a strong ability to work with many customers including guests and business partners in addition to supporting your team
• Strong follow-up skills and ability to resolve IT-related issues in a timely manner
• Exceptional customer service etiquette and responsiveness is A MUST
• Occasional evening/weekend hours will be required and occasional travel throughout area
• Ability to prioritize tasks and work in a fast-paced environment
• Must be a self-starter and not necessarily waiting for direction
• Must be able to work with multi-discipline teams
• Possess a 'can do', enthusiastic attitude
• Must be able to speak, read, understand and write in English

The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs. To request a reasonable accommodation in completing this application, please contact the Human Resources Department.

An Equal Opportunity Employer, Disability/Veteran

Salary Range Disclaimer

Please note that job titles may span more than one career level. The actual base pay is dependent upon many factors, including but not limited to: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a bonus and other benefits.