Senior Shift Lead / Assistant Manager

Overview

Pay: $17.00 - $21.00 per hour including tips

Quarterly incentive bonus eligibility

Pathway to Assistant General Manager

Are you...

A high-performing Team Captain ready for more ownership?

The person others look to when things get busy?

Comfortable holding peers accountable while keeping morale high?

Interested in developing into an Assistant General Manager?

The Senior Shift Lead is the operational leader of the shift and a development role for future store leadership. This position goes beyond managing the moment - it focuses on execution, accountability, labor performance, and food safety standards at a higher level.

Senior Shift Leads are responsible for running high-performance shifts, protecting labor targets, ensuring food safety compliance, and reinforcing systems across the store.

Primary Responsibilities

Shift Leadership & Accountability

-Lead all shifts with full operational ownership when the GM and AGM are not present.

-Set clear labor, sales, and service expectations at the beginning of each shift.

-Run structured shift huddles that include sales targets, SPLH goals, and focus priorities.

-Actively coach Team Captains and Crew Members during shifts.

-Hold team members accountable to positioning, script usage, and checklist completion.

-Document performance concerns and communicate them to the GM.

Labor & Performance Management

-Actively manage labor to meet SPLH targets.

-Make real-time staffing decisions, including breaks and early cuts.

-Monitor ticket times and speed of service metrics.

-Support upselling and ticket average improvement.

-Assist in reviewing Daily Business Review metrics when assigned.

Food Safety & Operational Standards

-Ensure strict compliance with labeling, dating, and rotation standards.

-Perform daily food safety walk-throughs.

-Confirm opening and closing checklists are completed accurately.

-Identify operational issues before they become problems.

-Ensure equipment is functioning and report maintenance issues promptly.

Cash & Inventory Controls

-Support accurate cash handling and deposits.

-Perform drawer audits when assigned.

-Assist with weekly inventory counts and variance checks.

-Report unusual inventory or waste trends to the AGM or GM.

Guest Experience Leadership

-Model "Serve to Inspire" standards at all times.

-Resolve guest issues confidently and professionally.

-Ensure strong first impressions and proper greeting scripts are followed.

-Protect store reputation through consistent hospitality standards.

Development & Culture

-Train and mentor new Team Captains.

-Support rookie development and skill sign-offs.

-Reinforce company standards, culture, and mission daily.

-Seek feedback and actively work toward AGM readiness.

Qualifications

Minimum 1 year of guest service experience in a restaurant or retail environment.

Minimum 6 months of proven shift leadership experience.

Demonstrated ability to manage labor and team performance.

Strong communication and coaching skills.

ServSafe certification preferred or willingness to obtain.

Preferred

Experience reviewing P&L or Daily Business Review reports.

Experience training new hires or leading structured training.

Interest in long-term leadership growth.

Essential Functions

All essential functions required of a Crew Member and Team Captain.

Ability to lead shifts independently.

Ability to make real-time operational decisions under pressure.

Ability to manage labor, service speed, and food safety simultaneously.

Ability to lift 50 lbs and stand for extended periods.

What We Offer

Our purpose is to maintain an environment our team members can brag about, where our focus and belief are built on our core values: We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish.

We keep our team happy with free smoothies, flexible work schedules, lunches and parties, fitness challenges, and more fun activities to make Smoothie King a happy and healthy workplace.

At Smoothie King, when we say inspire people, we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is common and different to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which include "We Are Better Together" and "We Do the Right Thing". We are proud to be an equal opportunity employer and consider all qualified candidates without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability.
Work schedule

• 8 hour shift
• Weekend availability
• On call
• Monday to Friday
• Day shift
• Night shift

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Paid training