Delivery Supervisor

Delivery Supervisor

Delivery Supervisor

Misfits Market

Bronx, NY, US

Job Type: Full-Time

Function: Operations

Industry: Consumer

About Misfits Market:

Get organic produce, high-quality meats and seafood, and other sustainably sourced groceries delivered to your door for up to 40% less than grocery store prices.

Job Description:

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of

Prioritizing our Customers

Doing more with less

Thinking Differently

Respecting one another

Moving deliberately and quickly

Taking initiative and delivering

About the Role:

As a front-line supervisor, you will be responsible for supporting the Delivery Manager in the day-to-day operations of our driver teams. The Delivery Supervisor is accountable for meeting or exceeding all operational goals through strong interpersonal communication, strategic planning, and a commitment to excellence. The ideal candidate builds strong professional relationships across departments, is an agent of change, and prioritizes the safety of both our team and our customers.

To perform this job successfully, an individual must be able to perform each essential duty within the warehouse satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities:

• Ensure that every team member complies with all DOT and Misfits Market safety standards - at all times. This includes but is not limited to: wearing your seatbelt when the vehicle is in motion, safely exiting and entering the flow of traffic, using hands-free cellular features, and using proper lifting form.
• Monitor and assess team performance against established KPIs. Implement strategies to improve productivity, efficiency, and overall operational excellence.
• Foster a collaborative and transparent environment, ensuring information flows effectively across departments to ensure on-time delivery.
• Complete all assigned trainings and inspections with your team to ensure a safe working environment. Maintain excellent record keeping to meet all regulatory standards.
• Optimize the allocation of resources, including workloads and equipment, to meet operational demands efficiently. Collaborate with other departments to ensure smooth workflows.
• Lead and mentor front-line delivery staff to foster a culture of continuous improvement, accountability, safety, and teamwork. Provide coaching and support to enhance individual and team performance.
• Supports the overall delivery volume, which may include helping other drivers complete their routes or working overtime as-needed.
• Ensure that team members are equipped with the necessary skills for success. Identify training needs within the team and coordinate with our HR and Learning teams to implement training programs.
• You are:
• Able to adapt to changing priorities, delegate, and manage time efficiently
• Safety-focused with strict adherence to company standards and safety procedures
• Able to analyze problems and strategize for improved outcomes
• Able to physically stand, bend, squat, and lift up to 50 pounds with or without accommodation

Skills & Qualifications:

• Previous leadership experience in a warehouse, manufacturing, or logistics environment
• Familiarity with DOT and OSHA regulatory requirements
• An ability to adapt to changing priorities, delegate, and manage time efficiently
• Experience training others to new processes or procedural updates
• An aptitude for equipment operation and troubleshooting
• Excellent leadership, team building, and people management skills
• Strong interpersonal skills and communication with all levels of management
• Excellent conflict-resolution and decision-making abilities

Nice to have:

• Experience with or certification in Lean Six Sigma, PMP, TPM or other relevant certifications
• Experience conducting root cause analysis investigations

Details of Position & Benefits:

• Salary range: $65,000 - $72,000
• Comprehensive medical, dental, and vision insurance
• 401(k)
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid vacation time
• Paid holidays
• Paid sick days
• Commuter benefits