Account Manager

Account Manager

IDS Marine | Full-Time | Portland, OR (Field-Based)

IDS Marine is a leading provider of dealer management software (DMS) and business intelligence solutions purpose-built for the marine industry. Our platform empowers marine dealerships across the U.S. and Canada to modernize operations, increase profitability, and deliver exceptional customer experiences. As we expand our market presence, we are looking for driven Account Managers to grow and manage relationships with our dealership customers.

Position Summary

The Account Manager serves as the primary point of contact for an assigned portfolio of IDS Marine dealer accounts. This role is responsible for driving revenue growth through strong customer relationships, a deep understanding of dealer operations, and proactive identification of upsell and cross-sell opportunities. A defining feature of this role is time spent in the field — alongside customers and teammates — developing deep product knowledge, industry fluency, and solution-selling expertise. The ideal candidate is based in the Portland, Oregon area and combines a consultative sales mindset with genuine curiosity about the marine industry.

Key Responsibilities

• Own and manage a portfolio of active IDS Marine dealer accounts, serving as the primary business relationship contact.
• Conduct regular business reviews (QBRs) to assess account health, review KPIs, and align on customer goals.
• Build relationships across dealership roles including GMs, F&I managers, parts managers, and service directors.
• Spend significant time in the field with customers and IDS Marine colleagues, immersing in day-to-day dealership operations to build authentic industry expertise.
• Develop a thorough understanding of the IDS Marine product suite to credibly demonstrate how solutions address specific dealer pain points.
• Apply a solution-selling approach — diagnosing customer challenges before prescribing products, and framing value in terms of dealer business outcomes.
• Shadow experienced teammates and participate in joint customer visits to accelerate ramp and continuously sharpen selling skills.
• Translate field insights into actionable feedback for Product, Marketing, and Sales leadership.
• Identify, develop, and close upsell and cross-sell opportunities within the existing account base.
• Partner with the Sales team on new module adoption, platform upgrades, and ancillary product offerings.
• Meet or exceed quarterly and annual revenue growth targets.
• Maintain accurate pipeline and forecasting data in the CRM system.
• Drive software adoption by educating customers on features, best practices, and new capabilities within the IDS Marine platform.
• Collaborate with Implementation and Support teams to ensure smooth onboarding and ongoing utilization.
• Serve as the voice of the customer internally, surfacing product feedback to the Product and Engineering teams.
• Go on-site to learn from customers and help them solve problems.
• Represent IDS Marine at key industry events.
• Stay current on marine dealer market trends, competitive landscape, and dealer challenges to position IDS Marine solutions effectively.

Qualifications

Required

• Based in the Portland, Oregon metro area with the ability to travel up to 50% for customer visits and industry events.
• 3+ years of experience in account management or Saas sales.
• Demonstrated track record of meeting or exceeding revenue growth targets.
• Strong consultative communication skills — comfortable presenting to dealership leadership and C-suite contacts.
• Proficiency with CRM platforms (Salesforce or equivalent) and standard productivity tools.

Preferred

• Experience in marine, powersports, RV, or automotive dealership industries.
• Background in dealer management software (DMS), ERP, or vertical SaaS products.
• Familiarity with dealership operations including parts, service, F&I, and inventory management.
• Experience supporting customers through software migrations or platform modernization projects.

Core Competencies

• Customer Centricity — Puts customer success at the center of every engagement and decision.
• Commercial Acumen — Understands business drivers and translates them into solution value.
• Relationship Building — Earns trust across multiple stakeholder levels within complex organizations.
• Proactive Problem Solving — Anticipates issues and takes initiative before customers ask.
• Collaboration — Works effectively across Sales, Support, Implementation, and Product teams.
• Accountability — Takes ownership of outcomes and follows through on commitments.

What We Offer

• Competitive base salary with performance-based commission structure, annual bonus eligibility, and an Employee Stock Purchase Program (ESPP).
• Comprehensive benefits package including medical, dental, vision, and 401(k).
• Opportunity to work at the intersection of technology and one of North America's most established recreational industries.
• A collaborative, growth-oriented team culture with clear advancement pathways.
• Modern office environment in the Portland metro area, with a collaborative team culture and regular opportunities to connect with colleagues in person.

FLSA Designation (US Only): Exempt

Salary Range: The estimated base salary range for this role is USD$72,000.00 - USD$88,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.

Other Compensation (US Only): This role will also be eligible for participation in a Company profit sharing bonus plan. Sales positions may be eligible to participate in the business commission plan. Plan details will be provided to you upon hire.

Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at View email address on click.appcast.io. NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.