Senior Process Design Lead

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking an experienced and highly motivated Senior Process Design Lead to support process design, optimization, and implementation efforts across the Sales, Credit & Servicing Center of Excellence. This role will focus on driving business process transformation and operational excellence across key platforms including Salesforce, nCino, Zafin and PrecisionLender. The role will collaborate across business lines and functional areas to assess current-state processes, design future-state, influence best practices and recommend innovative solutions that improve efficiency, scalability and user experience. The ideal candidate will possess strong problem-solving and critical-thinking skills, exceptional communication abilities, and a proven track record of building partnerships and driving outcomes in a fast-paced, highly collaborative environment. Key Responsibilities:

• Analyze and document processes using industry-standard methodologies
• Develop future-state process models to enhance efficiency and effectiveness
• Partner with stakeholders to optimize efficiencies and align processes to strategic objectives
• Gather requirements from business lines ensuring process changes align to business needs
• Translate business requirements into actionable process improvements
• Support platform enhancements that impact process execution and partner closely with product owners to drive delivery
• Gather feedback and iterate processes based on user experience
• Ensure processes align with regulatory, compliance and industry best practices
• Recommend and drive continuous improvements to optimize efficiency
• Build strong relationships with key partners to align on expectations and resolve conflicts

Basic Qualifications:

• Typically has six or more years of related work experience

Preferred Skills and Experience:

• Salesforce and nCino knowledge preferred
• Expert knowledge of assigned business line or functional area
• Demonstrated management and leadership skills
• Excellent communication, organizational and problem-solving skills
• Advanced knowledge of project management
• Excellent verbal and written communication skills
• Bachelor's degree, or equivalent work experience

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our [disability accommodations for applicants](#). Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status [here](#). U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the [E-Verify program](#). The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.